KNOWLEDGE ESSENTIAL

Excellent written and verbal communication skills, with the ability to tailor communication to different audiences.
Hands on problem solving.
Strong analytical and reporting skills.
Proactive, self-motivated, and a team player.
Good working knowledge of IT including MS Office and data management.
Knowledge Desirable
Experience in customer service is desirable.
Experience in customer service is desirable.
Experience in customer service is desirable.
A driving license and access to a vehicle is desirable, as the role involves regular travel within Birmingham
Both theoretical and practical knowledge to implement equal opportunities and diversity practice.
A good working knowledge of the East Birmingham and Solihull areas
Understanding of the Social Model of Disability

• To develop interactive workshops for individuals and small groups within the community, workshops to include IT basics, setting up and using an email account, messaging software and applications, using the NHS app, online banking and budgeting, online safety, using travel applications, job searching and applying for jobs online.
• To undertake needs assessments with participants
• To construct individual action plans, in conjunction, with participants and review these on a regular basis
• To design lesson plans and schemes of work
• To evaluate the sessions being delivered on a regular basis to ensure that they are meeting the needs of participants
• To signpost, support and encourage participants to progress onto community or AEB learning and/or employment
• To work within the Matrix standard
• To complete required paperwork accurately and in a timely manner
• To update the CRM with appropriate information.
• To develop good relationships with delivery partners, agencies and services for the benefit of the project and its participants
• Responsible for sourcing eligible service users for the programme
• To supply monitoring information to the line manager on a monthly basis.