QUALIFICATIONS

Hold a Level 3 NVQ certificate in Information, Advice & Guidance
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Relevant qualification in IT
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EXPERIENCE

A Proven track record of developing quality and effective schemes of work and lesson plans
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Proven track record in community engagement and development
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Experience of working within the Ofsted framework
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Experience of using the AEB’s ILR system
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Experience of partnership working
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Proven track record of sourcing employment and training opportunities
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Experience of completing needs assessments and additional project paperwork
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Specific delivery to disabled people and those with long term health conditions.
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KNOWLEDGE

Excellent written and verbal communication skills, with the ability to tailor communication to different audiences.
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Hands on problem solving.
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Strong analytical and reporting skills.
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Proactive, self-motivated, and a team player.
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Experience in customer service is desirable.
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A driving license and access to a vehicle is desirable, as the role involves regular travel within Birmingham
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Both theoretical and practical knowledge to implement equal opportunities and diversity practice.
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Good working knowledge of IT including MS Office and data management.
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A good working knowledge of the East Birmingham and Solihull areas
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Understanding of the Social Model of Disability
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SKILLS

Hands on problem solving.
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Communicates clearly and able to effectively remove barriers to communication Report writing skills.
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Sets work plans for self and regularly assesses progress.
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Ability to work collaboratively and communicate effectively with various stakeholders
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Capable of hands-on problem solving and ability to generate ideas and solutions.
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Excellent written and verbal communication skills including personal presentation.
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Proactively contributes to the work of the whole team and responds positively to requests for support from others
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• To develop interactive workshops for individuals and small groups within the community, workshops to include IT basics, setting up and using an email account, messaging software and applications, using the NHS app, online banking and budgeting, online safety, using travel applications, job searching and applying for jobs online.
• To undertake needs assessments with participants
• To construct individual action plans, in conjunction, with participants and review these on a regular basis
• To design lesson plans and schemes of work
• To evaluate the sessions being delivered on a regular basis to ensure that they are meeting the needs of participants
• To signpost, support and encourage participants to progress onto community or AEB learning and/or employment
• To work within the Matrix standard
• To complete required paperwork accurately and in a timely manner
• To update the CRM with appropriate information.
• To develop good relationships with delivery partners, agencies and services for the benefit of the project and its participants
• Responsible for sourcing eligible service users for the programme
• To supply monitoring information to the line manager on a monthly basis.