The Tech Info Group ("TTIG") is a Managed IT Service Provider, providing comprehensive IT Services, back-up solutions, cloud & security solutions and more to companies and enterprises with 10-200+ employees in Southern California, New York and Florida. TTIG specializes in being a 3rd party IT Department to businesses via our fully staffed help-desk, complete with 24/7 proactive infrastructure management and monitoring. Our goal is to enable our clients to achieve a competitive advantage through the intelligent use of information technology.
The Tech Info Group, LLC is seeking a motivated and detail-oriented Digital Inquiry Response Specialist to join our Customer Service team. The ideal candidate will be responsible for responding to digital inquiries from customers and providing timely and accurate information to resolve their queries.

QUALIFICATIONS:

• 1-2 years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and customer relationship management (CRM) software

SKILLS:

• Customer service orientation
• Time management and organizational skills
• Ability to multitask and prioritize tasks effectively
• Adaptability and flexibility in a fast-paced environment

RESPONSIBILITIES:

• Monitor and respond to digital inquiries from customers via email, chat, and social media platforms
• Provide excellent customer service by addressing customer concerns and questions in a professional and timely manner
• Escalate complex issues to the appropriate department or team for resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer satisfaction and retention

THE PAY RANGE FOR THIS ROLE IS:

29 - 35 USD per hour(Remote (Detroit, Michigan, US)