JOB DESCRIPTION

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking to bring fresh insights and expertise to our Guest Experience department.

WHAT YOU’LL BRING

Your unique background and skills are what will make you stand out. We’re looking for:

• Proven experience using Google Analytics, Adobe Analytics and/or Customer Journey Analytics for reporting and analysis.
• Skilled at building dashboards, segments, and custom metrics.
• Strong understanding of the digital customer journey and how to identify performance opportunities.
• Ability to translate data into business insight, with a focus on conversion, content engagement, and customer behaviour.
• Experienced in working with tagging and data layers to ensure high-quality data capture.

APPLICATION GUIDANCE

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests’ experience and looking for an opportunity to grow, we’d love to hear from you.

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Digital Insight Analyst to bring new perspectives and expertise to our Digital Insight and Analytics team.
This role is responsible for delivering data-driven insights and performance reporting that inform decision-making across Digital, Product, UX, and wider business teams. You’ll interrogate web and app analytics to discover insights, surface trends, support testing programmes and evaluate digital performance.

This pivotal role will involve:

• Build reports in Adobe Analytics, CJA, Quantum Metric that integrate behavioural data with commercial performance to support cross-channel optimisation.
• Evaluate and report on the performance of new features, functionality and A/B tests.
• Work closely with Mar Tech to ensure data layer quality and relevant tagging to support robust analysis.
• Present insights to stakeholders across Product, UX, Content, Marketing and CRM to drive insight-led change.

This role is positioned at CUK09 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.