Digital Integrations Account Manager at CAVU Experiences (AMER) LLC

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client-Facing Role, SaaS Implementations, Project Management, Communication Skills, Problem Solving, Technical Curiosity, Relationship Management, Onboarding, Adoption Lifecycles, CRM Systems, Troubleshooting, Best-Practice Recommendations, Implementation Timelines, Customer Engagement, Technical Concepts Translation, Continuous Improvement

Industry

technology;Information and Internet

Description

Description CAVU Digital Integration Account Manager Chicago/Hybrid with 20% travel Permanent About CAVU: For airports, for partners, for people. We are CAVU. At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences. From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners. We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel. If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU What’s the role? We’re looking for a Digital Integrations Account Manager to lead client onboarding, adoption, and integration success across our North America region. Based in Chicago, you’ll be the primary bridge between our customers and internal teams during the full lifecycle of onboarding — from initial technical setup to full platform adoption and long-term account health. You’ll work closely with Product, Delivery, Engineering, and Commercial teams to ensure our platform integrates smoothly into customer environments. You’ll be responsible for guiding clients through implementation, managing expectations, solving technical and operational challenges, and ensuring each customer experiences a seamless go-live. This is a key customer-facing role within our growing North America business and will play a critical part in scaling our presence across the region. Key responsibilities include: · Leading and managing end-to-end onboarding, implementation, and adoption phases for North American clients. · Acting as the primary customer contact for all integration activity, ensuring a smooth and positive onboarding experience. · Coordinating with internal teams (Product, Development, Delivery, Support) to deliver successful technical integrations. · Managing implementation timelines, risks, communications, and customer expectations. · Providing product guidance, troubleshooting support, and best-practice recommendations. · Ensuring customers progress from onboarding to full adoption and long-term engagement. · Building strong relationships with client stakeholders, end users, and partner integrations across the region. · Supporting continuous improvement by feeding customer insights into Product and Delivery teams. About You: You’re a customer-focused problem solver with strong project management skills, technical curiosity, and a passion for helping clients succeed. You excel at building relationships, managing multiple workstreams simultaneously, and guiding customers through complex SaaS onboarding journeys. You’ll bring: · Previous experience in a client-facing role within SaaS, technology, or digital services. · Strong understanding of SaaS implementations, client onboarding, and adoption lifecycles. · Experience working with CRM systems and managing multiple projects at once. · Excellent communication and presentation skills. · A proactive, detail-oriented, solution-driven mindset. · Ability to translate technical concepts into accessible language for non-technical stakeholders. · Strong client relationship management skills. Benefits: · Coverage for medical, vision, dental, and mental health · Health Reimbursement Account - up to $1500 of reimbursement per plan participant · Health Spending Account – up to $1500 of employer contribution annually · Immediately vested 401k with company matching up to 4% · Company-sponsored life insurance · Commuter re-imbursement · Employee discount program · Growth opportunities for outstanding employees All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Responsibilities

Lead client onboarding, adoption, and integration success across North America. Act as the primary customer contact for all integration activity, ensuring a smooth and positive onboarding experience.