The role will coordinate work globally across internal staff, business stakeholders, external vendors, agencies and technology partners, ensuring project scope, budget, risk, dependencies, decisions, quality and delivery status are visible and actively managed.

The role will also assist with digital content editing, web publishing and EDM creation where required. These activities are an important support requirement of the role but are not the primary focus of the position.

PRINCIPAL ACCOUNTABILITIES

- Manage digital and IT projects, ensuring strategic alignment, timely project delivery, adherence to approved scope and use of best-practice digital project management methods.

- Translate business briefs into clear project scopes, delivery plans, epics, user stories, acceptance criteria, schedules, milestones and measurable outcomes.

- Run agile delivery ceremonies as required, including backlog refinement, sprint planning, stand-ups, reviews, retrospectives and release planning.

- Create, manage and maintain Jira projects, boards, backlogs, tasks, defects, dashboards and reports so that project progress, blockers, decisions and dependencies are visible to stakeholders.

- Use ChatGPT and approved AI tools to assist with project briefs, design concepts, scheduling, user stories, meeting summaries, status reports, RAID logs, stakeholder communications and delivery tracking.

- Critically review AI-generated outputs to ensure they are accurate, secure, appropriate, brand-aligned and suitable for business use before they are shared or relied upon.

- Coordinate internal teams, global offices, external vendors, agencies and technology partners to ensure deliverables are completed within specifications, timelines and budgets.

- Manage project documentation and stakeholder engagement, ensuring all required project documentation is created,