Digital Journey Optimisation Manager at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Journey Optimisation, A/B Testing, Adobe Target, Adobe Experience Manager, Adobe RT-CDP, Adobe Analytics, Stakeholder Management, Data Analysis, Content Strategy, Personalisation, Digital Marketing, Strategic Planning

Industry

Financial Services

Description

Job title: Digital Journey Optimisation Manager 6-month secondment/max-term opportunity You’re a data-driven, digital content and optimisation expert with a passion for delivering personalised and engaging website experiences. See yourself in our team Sitting within the Digital Business domain, our team is a hybrid team of content managers, digital producers and journey optimisation specialists. We’re responsible for delivering market-leading digital experiences for our business customers across commbank.com.au, the CommBank app, NetBank and other key digital assets. Do work that matters You’ll produce and optimise content to ensure it’s an exceptional, user-centred experience and drives business outcomes. To be successful in this role, you’ll bring strong data and website content experience, thrive in a hybrid, collaborative team and bring a proactive and hands-on approach to your work. On any given day, you will: Be at the forefront supporting projects that deliver brand-new digital features and experiences via personalised, targeted communications Own acquisition, engagement, and adoption journeys across the CommBank app, NetBank, and commbank.com.au Drive end-to-end delivery of key digital experiences, including targeted personalised messaging and A/B experimentation – from ideation to execution and measurement Prepare regular and ad-hoc reports, and conduct in-depth analysis of key metrics as needed. Identify and drive key strategic initiatives We’re interested in hearing from people with: A clear customer focus with proven digital and stakeholder management experience Strong analytical and financial acumen Experience with the Adobe Platform: Target, Experience Manager, RT-CDP, and Analytics A passion for using AI and staying informed about current industry trends Exceptional communication, influencing and negotiating skills Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 28/06/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The role focuses on producing and optimising user-centred digital content and personalised journeys across the CommBank app, NetBank, and website. Responsibilities include driving end-to-end delivery of digital experiences through A/B experimentation and conducting in-depth metric analysis.