ABOUT US

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

ABOUT THE ROLE

We’re looking for a Digital Learning Designer to join our dynamic Skills Development team, reporting to the Group Learning & Development Manager.
In this role, you’ll design and develop innovative learning solutions that equip our colleagues with the skills and knowledge they need to thrive across the One Halfords Family. You’ll have the chance to shape engaging content, enhance existing programmes, and recommend fresh approaches that truly make a difference.
With a focus on choosing the best formats to deliver training effectively, you’ll play a key role in our continuous learning journey.

KEY RESPONSIBILITIES

• Scope, develop, and design a range of engaging training solutions including eLearning, eBriefs, podcasts, interactive PDFs, and video content, all aligned to business objectives, timelines, and budgets.
• Collaborate closely with subject matter experts to ensure training content is accurate, relevant, and meets both learner and business needs.
• Take ownership of delivering high-quality, creative content that is timely and on-brand.
• Continuously identify opportunities to enhance existing learning materials, ensuring consistency across the Halfords brand.
• Work collaboratively across the One Halfords Family to align and embed learning consistently throughout the organisation.
• Liaise with third-party providers when needed to support the development of externally commissioned learning solutions.
• Leverage innovative tools and implement processes that enhance the design and curation of learning content.
• Maintain a strong customer focus by understanding colleague needs, challenges, and constraints, and using this insight to inform decisions.
• Stay up to date with the latest tools, trends, and best practices in learning design, sharing knowledge to drive continuous improvement across the team.
• Ensure all content meets quality, legal, and compliance standards, with keen attention to detail throughout the development process.