We are seeking a commercially driven individual with a proven track record in strategic client relationships and marketing performance. The ideal candidate will be excited by the opportunity to lead key client accounts, solve complex challenges, and help clients achieve brilliant results.
As a Digital Marketing Account Director, the successful candidate will play a key lead role in the account function and ensure seamless alignment between the team, clients, and commercial goals. With responsibility for Accounts delivery, they will provide strategic oversight, troubleshoot issues, and support the continued growth of both accounts and internal capabilities.
This is a role with a clear focus on project management, high-value relationship management, commercial growth, and cross-team collaboration.

KEY RESPONSIBILITIES

• Campaign Management - Delivery of high-performing campaigns for key client accounts. Flag-bearing for client campaigns with continuous analysis & monitoring of campaign performance, suggesting improvements to both the internal team and clients.
• Marketing Strategy & Project Management - Translate high-level marketing strategy into clear, executable project plans, ensuring fast, efficient delivery from concept to launch. Apply strong project management skills to align teams, manage timelines, and drive results in a fast-paced agency environment.
• Commercial & Account Development - Ensure accounts are commercially sustainable and deliver ROI for both the company and clients. Identify and develop upselling/cross-selling opportunities across the whole client portfolio and lead pitches for prospective and existing clients.
• Issue Resolution & Escalation - Act as the point of escalation within client accounts for the Account Management Team. Mentor and support Account Managers in handling complex situations.

Candidates don’t have to be experts in everything listed below, however these skills are key to being successful in the role. The company expects candidates to have a strong marketing understanding of:

• Overall marketing principles and alignment to a business’s goals
• Understanding how a variety of B2B & B2C SMEs operate
• Multi-channel digital marketing strategy & planning
• Ability to audit prospective clients’ online presence and suggest how the company can add value
• SEO & Search Engine Marketing
• Google Ads & Microsoft Ads (PPC)
• Conversion Rate Optimisation (CRO)
• Social Media Advertising (Paid Media)
• Google Analytics and Google Search Console
• Microsoft Clarity or similar user behaviour/heatmap tools
• Semrush, Screaming Frog or similar SEO tool