Digital Marketing and Communications Coordinator

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

JOIN OUR TEAM!

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and creative full-time Digital Marketing and Communications Coordinator who shares our passion for excellence and infuses enthusiasm into everything they do!

WHAT YOU WILL BRING:

We are looking for individuals with a passion for quality and attention to detail, as well as strong organizational, verbal and written communication skills. The candidate should have experience in graphic design, including strong computer skills and proficiency in, but not limited to, Microsoft Office, Canva, Adobe Creative Suite, Sprout Social, CapCut and other relevant tools.

PREFERRED QUALIFICATIONS AND SKILLS:

• College or university education in a related marketing or communications field.
• Strong organizational skills with the ability to manage and prioritize multiple projects simultaneously.
• Excellent English verbal, written communication and presentation skills.
• Copywriting, editing, research and fact-checking skills.
• Ability to multitask in a dynamic, fast-paced environment.
• Knowledge in graphic design and digital marketing.
• Strong understanding of and proficiency in social media platforms (primarily Instagram, Meta, and X), as well as management tools and Microsoft Office.
• Keen eye for design and sharp attention to detail.
• Creative mindset with the ability to generate fresh ideas.
• Ability to work both independently and as part of a collaborative team.

ABOUT THE ROLE:

The Digital Marketing and Communications Coordinator will be reporting to both the Commercial Director and the Director of Public Relations and Communications and will work closely with and have oversight from the Digital Marketing Manager. This role will have a focus on administrative tasks and will be responsible for supporting the function of the department and all digital communication channels.

MAIN RESPONSIBILITIES:

Administrative support

• Provide administrative and operational support to the marketing team as needed, including managing calendars, scheduling meetings and preparing presentations.
• Manage and prioritize both internal and external requests and tasks, acting as a liaison and ensuring streamlined communication between appropriate staff and departments.
• Assist with tracking results and monthly reporting.
• Assist with coordinating media and influencer events, hosted experiences and collaborations.
• Maintain vendor relationships and supervise projects such as processing invoices, printing collateral, tracking ad schedules and reporting.
• Assist with the planning and execution of photo and video shoots, promotional initiatives, and other special events.

Digital marketing and communications

• Create internal print and digital assets in alignment with Four Seasons brand DNA and guidelines, including newsletters, menus, signage, flyers and other collateral.
• Maintain the hotel’s photo and video assets, uploading and removing content as needed from the image library and press room.
• Monitor trends, competitive set hotels, as well as other relevant luxury brands and industries.
• Monitor and track online reviews through Revinate, including TripAdvisor, Google, Booking.com, Expedia, Ctrip and OpenTable.
• Draft and edit copy and content for print and digital marketing and communications materials.
• Act as the main point of contact with web team for updating content on the Four Seasons Hotel Toronto website across all languages.
• Coordinate changes with the web team and various partners to update websites (including landing pages, mobile app, and all relevant third-party websites), ensuring content is accurate and up to date.
• Prepare social media statistics for use in overall monthly, quarterly, and yearly reporting.