ABOUT FOLKS DIGITAL

At Folks Digital, we partner with businesses to scale their growth through performance-driven strategies across SEO, Paid Media, Content, and Creative. We are looking for a Client Success Manager who will act as the trusted advisor for our clients—ensuring campaign excellence, relationship management, quality assurance, and proactive performance oversight. This role is a blend of client servicing, campaign monitoring, and strategic administration, designed to be a second set of eyes for senior leadership.

REQUIREMENTS

• 3–6 years of experience in digital marketing client servicing, customer success, or account management (agency experience preferred).
• Proven experience with SEO, Paid Ads, Social Media, CRM, Content Marketing, and Digital Strategy.
• Strong understanding of performance analysis, reporting, and client-facing presentations.
• Demonstrated ability to communicate, present, and influence stakeholders at all levels.
• Excellent time management, organizational, and analytical skills.
• Ability to manage multiple projects and shifting priorities in a fast-paced agency environment.
• Familiarity with project management and communication tools (ClickUp, Slack, Harvest, Asana, or similar).
• Education in Digital Marketing, Business Administration, Communications, or a related field.

ROLE OVERVIEW

The Client Success Manager will be the bridge between our clients and internal teams, ensuring delivery excellence, client satisfaction, and proactive performance monitoring. This role requires a digital marketing-savvy professional who understands campaigns, quality checks, and client servicing, while also supporting admin tasks for smooth account management.