COMPETENCIES REQUIRED:

• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Proficiency in digital tools, platforms, and content management systems.
• Analytical mindset with attention to detail for data reporting and performance tracking.
• Excellent communication skills, both written and verbal, with an ability to liaise across departments.
• Proactive approach to problem-solving and a willingness to learn new technologies.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

EXPERIENCE REQUIRED:

• IT literacy - intermediate knowledge of outlook, excel, databases and processing systems
  This position will be based at our head office in Abingdon, Oxfordshire,
  This is a Part time Fixed term Maternity cover role
  Monday to Friday Core hours 08:30 to 14:30pm
  We are offering a competitive salary, along with a number of other employee benefit and discounts on Smeg products etc.
  If you believe you have the relevant skills and are looking to join a well-known and progressive company we would love to hear from you.
  Job Types: Full-time, Permanent
  Pay: £28,500.00-£30,500.00 FTE

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Job Type: Fixed term contract
Contract length: 12 months
Pay: £28,500.00-£30,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Work from home

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: Ecommerce032

OVERALL PURPOSE:

The Digital Marketing & eCommerce Assistant supports the Digital Manager and Head of eCommerce in maintaining and optimising the online customer experience. The role involves managing website updates, providing reporting and data analysis, supporting platform migrations, handling sales requests through online chat options and ensuring consistency in online content, all while upholding the company’s brand values and digital strategy.
The role offers the opportunity to engage in diverse projects across digital marketing and eCommerce, providing exposure to strategic initiatives, omnichannel reporting, and process enhancements.

RESPONSIBLE FOR:

• Maintain and update website content, including product pages, promotional banners, and FAQs.
• Conduct regular website audits to ensure accuracy and optimise the customer journey.
• Manage and refresh content, including buying guides, delivery tabs, and lifestyle imagery.
• Execute content uploads for seasonal promotions, product launches, and category updates.
• Monitor and action stock reserve reports, ensuring timely allocation adjustments.
• Investigate and resolve errors from the eCommerce platform, ensuring seamless customer transactions.
• Support HubSpot workflows, segmentation, and automation processes.
• Collaborate on Shopify migration tasks and other platform enhancements.
• Provide omnichannel tracking support and assist in reporting for D2C activities
• Generate regular reports on digital performance, and work with channel head and digital manager to provide actionable insights to key senior stakeholders.
• Audit and manage third-party content integrations, including Flixmedia and YouTube assets.
• Assist in creating promotional landing pages and announcement banners.
• Engage in competitor analysis and market research to ensure Smeg is always aligned with market best practice & consumer expectations.
• Ensure the brand’s visual and editorial standards are maintained across all online platforms.