JOIN OUR FORWARD-THINKING CUSTOMER ENGAGEMENT TEAM

At the heart of the Customer Engagement team is a clear goal: to build personalised, meaningful connections that drive lasting customer loyalty. We craft data-led, omnichannel journeys-and we’re looking for an enthusiastic, innovative Digital Marketing Executive to help bring them to life.
As part of a collaborative team of four within the wider Digital Marketing function, you’ll work across app, eCommerce, and B2B/G channels. Reporting to the Customer Engagement Manager, you’ll play a key role in shaping how we communicate with our customers.

SECURITY

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).
Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
Closing date: Tuesday 9th September at 23:59
Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey

WHAT YOU’LL BE DOING

Taking the lead in crafting impactful, data-driven communications that captivate geospatial businesses and OS Maps app users alike. From design right through to experimentation and personalisation, this role offers an exciting blend of creativity, strategy and performance.

• Create compelling content across email (triggered and solus), SMS, and in-app notifications for both B2B/G and B2C audiences.
• Own and manage the solus email calendar, collaborating with stakeholders to ensure timely, clear communication of key events and promotions.
• Run regular A/B/n tests to optimise performance-experimenting with copy, visuals, timing, and more.
• Leverage behavioural data to deliver personalised product recommendations, feature highlights, and location-based inspiration.
• Contribute to performance reporting, sharing insights and results with confidence and clarity.
• Support campaign design with high-quality creative assets for giveaways, sign-up forms, and promotional activity.
• Get hands-on with helping to grow our triggered journeys, gamified loyalty programme, and lead scoring capabilities.

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

• Salary - £31,559
• Performance related bonus up to 10%
• A competitive pension scheme (OS contributes up to 12.07%)
• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years
• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave
• Free subscription to OS Maps
• Access to online learning platforms
• Coaching and Mentoring schemes
• Plus, a suite of excellent additional perks and benefit