Digital Marketing Manager (Hospitality) at Amadeus

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Marketing, Client Management, Campaign Activation, Data Interpretation, Problem Solving, Communication, Team Management, Performance Optimization, Sales Coordination, Training, Process Improvement, KPI Tracking, Hospitality Knowledge, Market Trends, Continuous Learning, Presentation Skills

Industry

IT Services and IT Consulting

Description

Job Title Digital Marketing Manager (Hospitality) PURPOSE OF THE ROLE The Manager, Digital Marketing & Metasearch Performance, is responsible for guiding and supporting a team of Performance Strategists and Analysts, providing training, development, process improvements, and assistance in client-facing engagements and digital innovation initiatives. A key focus of this role is building effective relationships with cross-functional stakeholders to streamline processes and accelerate request delivery. You’ll bring expertise in digital marketing, support broader team initiatives, and oversee the full lifecycle of client accounts—from strategic planning and campaign activation to ongoing optimization. The role also provides consultation on day-to-day account management and clients at risk. This position reports to the Director, Digital Customer Delivery, ASPAC. MAIN RESPONSIBILITIES Support the team in managing at-risk clients through calls, emails, and occasional in-person meetings. Present results, discuss strategic campaign options, and strengthen overall client relationships. Partner with the Commercial team (Directors of Sales and Sales Specialists) to coordinate and deliver media plans for new and renewing clients, and identify opportunities for growth. Provide input for new sales presentations, RFP (Request for Proposal) responses, and Deal Desk requirements. Track and monitor team KPIs (Key Performance Indicators), ensuring regular communication, coaching, and support to improve performance. Promote adherence to best practices and established processes. Manage team workflow and capacity to meet SLAs (Service Level Agreements), balance workloads, set clear goals, and ensure new clients can be onboarded efficiently without additional headcount. Support team growth and encourage engagement, fostering development and maintaining a positive, inclusive environment. Relevant Experience Proven experience in digital marketing, managing client portfolios and campaign activities or a related field Experience across digital media platforms; hospitality industry knowledge helpful but not required. Proven experience and/or knowledge in digital media channels, strategies, platforms and optimization Good problem-solving skills with the ability to interpret data and make data-driven decisions. Clear and effective written and verbal communication skills, including presentation experience. Comfortable working both autonomously and collaboratively; previous people management experience is an advantage. Ability to interpret and troubleshoot data to determine next steps and optimize performance. Interest in continuous learning and staying updated on platform features, optimization methods, and market trends. Relevant degree in a related field (such as Business Administration, Marketing, Advertising, Business Intelligence, Statistics, or Finance) or equivalent practical experience. Familiarity with hospitality KPIs and market trends, including demand patterns, device performance, and source/destination insights. What we can offer you ? 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-APAC24 Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!

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Responsibilities

The Digital Marketing Manager will guide a team of Performance Strategists and Analysts, focusing on client account management and digital innovation initiatives. Responsibilities include managing at-risk clients, presenting campaign results, and coordinating media plans with the Commercial team.