Digital Marketing Specialist at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Quality Control, Digital Publishing, Platform QA, Defect Tracking, Troubleshooting, Root Cause Analysis, Dashboarding, Reporting, Process Improvement, HTML, CSS, JS, PIM, DAM, CMS

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? * High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. * Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. * Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. * A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Brief Job Description: The Specialist, QA-QC Digital Customer Experience, is responsible for ensuring the accuracy, consistency, reliability, and operational excellence of digital publishing processes across Vertiv.com, related portals, and its platforms like Digital Asset Management (DAM), and commercial Product Information Management (cPIM) systems. This role’s primary focus is conducting end-to-end Quality Assurance (QA) and Quality Control (QC) across content publishing workflows and digital platform operations. The specialist proactively identifies defects, performs troubleshooting, applies quick fixes when feasible, and partners closely with IT Development teams for complex issue resolution. In addition, the role leads issue tracking and resolution governance, builds dashboards and reporting mechanisms, and contributes to QA enhancements and continuous process improvements to strengthen publishing efficiency, scalability, and digital experience quality. Responsibilities: 1. QA/QC Governance & Publishing Validation Comprehensive Audits & Governance: Perform rigorous functional checks on templates, components, and assets across website pages, PDPs, and backend platforms like PIM and DAM. Ensure all configurations and publishing workflows strictly adhere to established naming conventions, tagging rules, and data integrity standards. 2. Issue Troubleshooting & Resolution Issue Intake & Resolution Coordination: Lead the intake and triage of platform defects, ensuring accurate logging and tracking. Conduct hands-on troubleshooting to validate issues and partner with IT to manage the resolution lifecycle, from capacity planning to deployment, ensuring alignment between business and technical teams. 3. Dashboarding, Reporting & Operational Visibility Reporting & Performance Monitoring: Develop and manage comprehensive dashboards that provide real-time visibility into publishing quality and platform health. Review incoming issues to track defect trends, resolution efficiency, and recurring systemic risks. Deliver data-driven reports to leadership that highlight operational stability and the overall effectiveness of quality improvement plans. 4. QA Enhancements, Testing & Platform Validation Support Validation & Releases: Support the validation of new enhancements, releases, and process changes across CMS, PIM, DAM, and portals. Confirm readiness by identifying risks or dependencies and providing process recommendations to ensure that system updates meet business needs and maintain high data integrity. 5. Process Improvement, Documentation & Enablement Process & Continuous Improvement: Drive initiatives to enhance publishing scalability and quality. Facilitate Root Cause Analysis (RCA) to investigate systemic gaps and lead Kaizen activities to optimize workflows. Propose strategic process changes that reduce quality risks and improve overall operational excellence. Required / Minimum Qualifications: Job-Related Experience: * 3–6+ years experience in Quality Assurance, Content QA, Digital Publishing Operations, or Platform QA. * Proven experience conducting structured QA audits and defect tracking. * Experience leading root cause analysis and continuous improvement initiatives. * Ability to communicate, collaborate, and work effectively in a multi-cultural organization and across different management levels * Basic knowledge in HTML, CSS, and JS is a plus * Basic knowledge in PIM and DAM systems is required * Excellent English written and spoken communication skills * Has the self-development skills that can aid in keeping up to date with fast-changing trends Preferred / Specific Knowledge: * Familiarity with multiple aspects of digital marketing, including content management and web development (but not necessarily IT) * Basic content management system and its complementary tools knowledge: * EPiServer * BrandMaker PIM * Oracle and OpenText DAM * cPIM Inriver * General understanding of company and general industry-accepted documentation standards * Understanding of various content management systems and its processes (WordPress, Drupal, Joomla, etc.) * End-to-end web publishing workflows. * SLA monitoring and governance frameworks. * Root Cause Analysis (RCA) methodologies. * Kaizen or continuous improvement frameworks. * Dashboarding and reporting tools (e.g., BI tools, Excel, data visualization platforms). * Understanding of metadata, taxonomy, tagging structures, and SEO fundamentals. Additional Qualifications: * Creative, bold-thinking, tech early adopter, results-driven * Customer-first mindset & familiarity with concepts like user journey, conversion rate optimization, and digital brand experience/customer activation. * Entrepreneurial mindset and a proven successful digital marketing project delivery track record. * Charismatic individual, capable of leading projects without formal authority * Resilience and low-risk aversion, capable of being comfortable with uncertainty, constantly changing conditions, and conflicting priorities. * Excellent problem-solving and critical-thinking skills. * A proactive and energetic personality with high learning agility, the ability to drive changes, and a result-driven mindset can help you on your way to success. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Think Big and Execute * Act With Urgency * Own It * Drive Continuous Improvement * Promote Transparent and Open Communication * Learn and Seek Out Development * Foster a Customer-First Mindset * Lead by Example Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

This role is responsible for end-to-end Quality Assurance (QA) and Quality Control (QC) across digital publishing workflows, ensuring accuracy and reliability on platforms like Vertiv.com, DAM, and cPIM systems. Key duties include leading issue tracking, building operational dashboards, and driving continuous process improvements to enhance publishing efficiency and quality.