Digital Markets - Technical Client Service Specialist for Neovest - Analyst at JPMC Candidate Experience page

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Financial Services, SQL, FIX Protocol, OMS, EMS, Troubleshooting, Jira, Confluence, Windows OS, Client Relationship Management, Data Analysis, Risk Assessment, Trading Applications, Portfolio Management, Database Management

Industry

Financial Services

Description

Are you ready to make a meaningful impact in the world of digital financial services? Join our Digital team, where you’ll help customers access, share, and control their financial data, empowering them to make smart decisions with their money. You’ll be part of a collaborative environment that values innovation, career growth, and your unique skills, all while upholding our principles of security, customer control, convenience, and privacy. As a Technical Client Service Analyst in the front office team, you will deliver exceptional support to Neovest customers through email and phone channels. You’ll work closely with both technical and business resources, efficiently diagnosing, troubleshooting, and communicating solutions. Your role is pivotal in ensuring customer satisfaction and driving continuous improvement within the team. Job responsibilities * Research, diagnose, troubleshoot, and identify solutions to resolve customer issues related to application use and configuration. * Provide prompt and accurate responses to customers within SLAs as defined by the level of service purchased by the customer. * Prioritize all customer incidents and manage multiple client issues simultaneously. * Understand and use Jira/Confluence management tools, including updating, escalating, and resolving incidents. * Interact with various levels of client and firm management through both written and verbal communications. * Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible. * Perform due diligence, identify workarounds to bugs and customer issues, and contribute common issues and techniques to the Knowledge Base. * Work to understand clients’ business needs beyond immediate requirements. * Analyze data or information by breaking down information or data into separate parts to identify underlying principles, reasons, or facts. * Manage tasks effectively to maximize productivity and address complex database performance issues, implementing solutions in a timely manner. Required qualifications, capabilities, and skills * Bachelor’s degree (or equivalent) and extensive experience in a financial services/software client support environment. * Ambitious, self-driven, and eager to work in a fast-paced environment. * Excellent English language skills (oral and written). * Ability to quickly and confidently assess risks and urgency related to client deliverables and tasks, with strong problem-solving and troubleshooting skills. * Exposure to application knowledge in the financial industry, specifically buy-side trading applications, protocols, and interfacing applications (OMS, EMS, FIX protocol). * Knowledge of IT infrastructure and Windows OS in a support setting, with experience using database access tools (e.g., SQL Server Management Studio) and ability to read and develop complex queries using SQL. * Exposure to network and domain architecture, solid business acumen, and awareness of trading/portfolio management/trade operations implications. * Ability to function in an environment requiring flexibility, good judgment, and sound decision-making based on limited information or extreme conditions, with proven ability to develop concept-driven solutions. * Critical thinking skills, using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, making good decisions and solving problems under pressure. * Strong sense of teamwork, projecting confidence tempered with humility, and willingness to both steer and support the team. * Creative thinking, developing new applications, ideas, relationship systems, or products, including artistic contributions. Preferred qualifications, capabilities, and skills * Exposure to programming languages such as C++, VB, C#, or .NET. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

The Technical Client Service Analyst will research, diagnose, and resolve customer issues related to Neovest application configuration and use. They will also manage client incidents, communicate solutions, and report software bugs to the Product Development team.