Digital Member Center Agent at Ignite Credit Union

Portage, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

18.61

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Digital Service Delivery, Phone Support, Email Support, Video Support, Digital Adoption Promotion, Transaction Completion, Issue Resolution, Card Troubleshooting, Bill Payment Support, Product Recommendation, Member Engagement, Information Safeguarding, Communication Skills, On-camera Professionalism

Industry

Banking

Description

Description Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you! Benefits Offered: Bi-weekly 401(k) Match and Profit Sharing Education reimbursement Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc. Full Medical, Dental, Vision, and Prescription Insurance coverage Health Savings Account with bi-weekly Employer Contributions Employer Paid Life Insurance Employer-paid Short and Long Term Disability coverage Pet Insurance Health Advocacy Support Generous Paid Time Off 12 Paid Holidays Employee Assistance Programs Monthly commissions and incentives Employee Appreciation Events Community Volunteering Opportunities Performance and Discretionary Bonuses Employee Discount Program for travel, shopping, restaurants, etc. … and more Requirements Digital Member Center Agent — Help members, anywhere they are. We’re looking for a Digital Member Center Agent who enjoys helping people, solving problems, and using technology to deliver exceptional service. The Digital Member Center Agent supports members and potential members through phone, email, video, and other digital channels while promoting digital adoption and meeting performance goals. What the Digital Member Center Agent Will Do Provide member and potential member support through phone, email, video, and other digital channels Complete daily transactions, answer questions, and resolve issues using a one-stop resolution approach Troubleshoot card and bill payment concerns Identify needs and recommend Credit Union products and services that improve member engagement Safeguard member information through strong verification, confidentiality, and fraud awareness Support member communications (welcome packets, birthday letters, loan letters) and participate in community events What Success Looks Like for the Digital Member Center Agent Exceptional service aligned with the Credit Union’s Core Values Meeting or exceeding key performance indicators (KPIs) Accurate, timely support with minimal errors Consistent relationship selling and solution-based conversations What We’re Looking For in a Digital Member Center Agent High school diploma or GED 1–3 years of customer service or related experience (financial services preferred) Strong communication skills, including on-camera professionalism Comfortable using multiple systems and digital tools Self-motivated, goal-driven, and eager to exceed expectations

Responsibilities

The agent will provide support to members and potential members across phone, email, video, and other digital channels, focusing on completing daily transactions and resolving issues using a one-stop resolution approach. They must also identify member needs and recommend relevant Credit Union products and services while ensuring member information security.