Digital Operations and Technology Lead (E-Commerce & CRM) at Carazo Enterprise SL

, , Serbia -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

3500.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

E-Commerce, CRM, Shopify, HubSpot, API Integrations, Automation, IT Infrastructure, Cybersecurity, Technical Leadership, Logistics Integrations, Cloud Systems, Data Structure, Project Management, Communication Skills, Adaptability, Problem Solving

Industry

Tobacco Manufacturing

Description

Adrian Magnus, part of Carazo Enterprise SL, is a premium cigar distribution company established in 2012. With 40+ professionals, we manage 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction. Position Summary We are seeking a hands-on, highly technical, and solutions-driven Digital Operations and Technology Lead (E-Commerce & CRM) to lead and evolve our entire digital ecosystem. In this role, you will drive the architecture, implementation, and optimization of all systems connected to Shopify, HubSpot, ERP/WMS platforms, logistics tools, and internal applications. You will manage and advance our IT infrastructure — including e-commerce operations, CRM management, automations, API integrations, domains, cybersecurity, and coordination with external development partners — while shaping the long-term technical roadmap for a fast-scaling international company. Key Responsibilities 1. E-Commerce (Shopify) Manage all Shopify stores (multi-region, multi-currency). Handle theme updates, apps, checkout flow, and overall store performance. Maintain integrations with CRM, ERP, payments, and logistics. Coordinate developers for custom features and new store builds. 2. CRM (HubSpot) Full ownership of HubSpot setup (pipelines, workflows, automations). Build dashboards, segmentation, and reporting. Ensure stable sync between HubSpot and Shopify, ERP/WMS, and shipping tools. 3. Integrations & Automation Manage all API integrations (REST, JSON, Webhooks). Build automations via Make, Zapier, or scripts. Fix sync issues and keep all processes well-documented. 4. IT Infrastructure & Security Manage domains, DNS, hosting, email systems, certificates, and backups. Oversee access control, system uptime, cybersecurity, and GDPR compliance. Handle onboarding/offboarding across all technical tools. 5. Technical Leadership Lead technical projects end-to-end and write clear requirements. Coordinate external developers and oversee delivery. Advise leadership on architecture, scalability, and digital improvements. Continuously optimize systems, automations, and integrations. Bachelor’s/Master’s in Computer Science, Engineering, or similar. 4–6+ years in IT, engineering, DevOps, or technical leadership. Strong hands-on Shopify skills (themes, apps, APIs, multi-store). Advanced HubSpot experience (automation, data structure, workflows). Solid expertise with API integrations, cloud systems, DNS, and databases. Proven experience leading technical projects and managing developers. Familiarity with ERP/WMS (LeanWorks, Interport) and analytics tools (GA4, GTM). Experience with logistics integrations (DHL, UPS, FedEx). Practical experience with Make.com, Zapier, or similar automation tools. Excellent English communication skills and ability to work effectively in the CET time zone. Strong ownership mindset, adaptability, and drive to grow in a fast-scaling environment. Competitive pay: $3,300–$3,500 gross/month on a B2B contract, plus quarterly performance bonuses. Fully remote role within the CET time zone. Career growth: Opportunity to take on more responsibility and grow within the IT team. Cross-functional exposure: Collaborate directly with executive leadership and international teams. Fast-impact environment: Join a growing company where you can build, improve, and make a real difference from day one. Upload your CV in English and include your portfolio (if available), answer the screening questions, and take the first step toward becoming part of a dynamic, multicultural work environment. We can’t wait to meet you!

Responsibilities

Lead and evolve the digital ecosystem by managing e-commerce operations and CRM management. Oversee IT infrastructure, including cybersecurity and API integrations, while coordinating with external development partners.