Position Description: Are you a highly organized, creative, and resourceful thinker with a passion for managing digital projects ? Were looking for a Digital Operations Manager to lead client projects from inception to completion, ensuring deliverables meet specifications, deadlines, and budgets. In this role, youll work closely with clients and internal teams to define project scope, manage resources, track financials, and drive seamless execution across strategy, creative, and development teams. Your ability to navigate complex project lifecycles, run status meetings, mitigate risks, and optimize budgets will be key to success.
The ideal candidate has at least 2 years of project management experience, a strong understanding of digital development and production, and exposure to analytics and data management. You should be an adept communicator, able to manage competing priorities, and skilled in fostering collaboration across teams. If you have a background in pharma marketing and thrive in a fast-paced agency environment, wed love to hear from you!

Position Responsibilities:

• Implement project scope, resources, budget, and project schedule.
• Manage maintenance of the project plan with status updates.
• Own, coordinate updates, and help facilitate internal status meetings with support from supervisor.
• Participate in cross-departmental teams implementing client requests.
• Ensure ability to track project progress in coordination with project financials.
• Maintain internal financial system ensuring correct estimates and invoices are always present.
• Participate in internal meetings, assist in taking and routing notes as directed, and coordinating effective responses from the team.
• Monitor internal resources and third parties/vendors.
• Manage expectations for deliverables, ensuring that all projects are delivered on time, within scope, and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders.
• Identify resource availability and allocation.
• Develop and maintain a detailed project plan to monitor and track project progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Coordinate meetings with practitioners, clients, and staff. Document key understandings and takeaways from meetings, including participants. If the subject matter is not familiar, vet understanding with practitioners.Post key understandings for the team.
• Coordinate and assist media team with tracking spend, reconciling vendor actuals, and monthly reforecast.
• Maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Assist with project risk management measures.

Knowledge, Skills and Abilities: Technical Qualifications -

• 2 years of experience in a project management environment
• Strong understanding of all aspects of digital development and production
• Working knowledge of project management software (e.g., Microsoft Project, Smartsheets)
• Exposure to analytical concepts and data management
• Solid technical background with understanding and/or hands-on experience with web technologies
• Experience in a highly collaborative agency business

Skills & Competencies -

• Ability to manage complex, competing requests and resolve conflict
• Strong interpersonal and communication skills
• Strong attention to detail
• Extremely creative, resourceful, and adaptable to support multiple initiatives
• Proficient skills with Microsoft Office (Excel/Word/PowerPoint/Outlook)
• Proven working experience in project management in the pharma, marketing, design, or information technology sector
• Strong client-facing and internal communication skills
• Strong written and verbal communication skills
• Solid organizational skills, including attention to detail and multi-tasking skills
• Self-running and motivated
• Strong financial management skills (complex fee, OOP, and media SOWs)
• Manages own time efficiently, finds solutions to problems by coordinating effectively
• Committed to working in a diverse environment and upholding GTOs mission, vision, & values

About Us: Founded in 2000 and included in the “Top 100 Agencies” by Medical Marketing & Media, Greater Than One is an advanced media marketing and technology agency built for how customers experience health and wellness today. Through strategic media buys, inspirational content, and innovative technology, Greater Than One creates data-driven experiences that activate, delivering performance-proven outcomes. The agency is privately held and employee-owned, which gives us a unique advantage: our clients’ success is our sole focus. We seek proactive, independent-minded individuals who thrive on innovation and the desire to exceed client expectations

• Implement project scope, resources, budget, and project schedule.
• Manage maintenance of the project plan with status updates.
• Own, coordinate updates, and help facilitate internal status meetings with support from supervisor.
• Participate in cross-departmental teams implementing client requests.
• Ensure ability to track project progress in coordination with project financials.
• Maintain internal financial system ensuring correct estimates and invoices are always present.
• Participate in internal meetings, assist in taking and routing notes as directed, and coordinating effective responses from the team.
• Monitor internal resources and third parties/vendors.
• Manage expectations for deliverables, ensuring that all projects are delivered on time, within scope, and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders.
• Identify resource availability and allocation.
• Develop and maintain a detailed project plan to monitor and track project progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Coordinate meetings with practitioners, clients, and staff. Document key understandings and takeaways from meetings, including participants. If the subject matter is not familiar, vet understanding with practitioners.Post key understandings for the team.
• Coordinate and assist media team with tracking spend, reconciling vendor actuals, and monthly reforecast.
• Maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Assist with project risk management measures