Digital Operations Manager at Sainsbury's

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Process Improvement, Performance Management, Change Management, Team Leadership, Stakeholder Management, Third-Party Management, Data Analysis, Process Compliance, Labor Alignment, System Administration, Technical Training Design, SLA Governance, Conflict Resolution, Digital Transformation, Operational Strategy

Industry

Retail

Description

About the team Our On Demand Operations team makes it simple for customers to get Sainsbury’s favourites in minutes via Deliveroo, Uber Eats, Just Eat and our own Chop Chop service. Sitting at the heart of Food Digital Operations and Transformation, we turn strategy into safe, simple, consistent in‑store execution. It’s a complex, fast‑growing and fast‑changing space—and we’re obsessed with building clear processes, enabling colleagues with the right tools and training, and partnering brilliantly with our third‑party providers to deliver great customer outcomes. More about the role As OnDemand Operations Manager, you’ll own the key components of our On Demand Operating Model—end to end. You’ll lead a central team (two Operations Support Managers and one Operations Support Executive) and be the operational point of reference for process, performance and change. You’ll set and deliver the annual Operations Joint Business Plan, converting priorities into measurable outcomes across safety, service, cost and commercial performance. Day to day, you’ll land operational change clearly and compliantly in stores; align labour to demand so productivity and service stay on target; own central systems administration and controls; and ensure the right equipment is available where and when it’s needed. You’ll lead the technical training proposition for all On Demand propositions—designing the right blend of digital and in‑person learning—and drive ongoing digitisation to improve engagement and speed to competence. You’ll also account‑manage our third‑party final‑mile partners, holding performance to SLA through strong governance, and you’ll represent On Demand Operations at Retail Governance to drive timely decisions and clear actions. At peak and during contingency, you’ll coordinate divisional store communications so execution is simple, consistent and fast. More about you You’re confident translating On Demand fulfilment processes into safe, legal and repeatable standards that stores can execute every day. You can write operational processes, standards and technical requirements that improve service, productivity and compliance—and you’re comfortable using data to bring clarity and pace to ambiguous scenarios. You scope new ideas pragmatically, understand system and process dependencies, and move from trials to sustainable ways of working. You’re a practical leader who sets clear outcomes, develops people and flexes resources to meet changing priorities. You simplify complex problems into decisions and plans, anticipate issues across teams, and remove blockers before they impact colleagues or customers. You build alignment and momentum across central, divisional and store stakeholders, and you manage third‑party providers through a balanced rhythm of support, challenge and escalation. Essential criteria * Proven delivery of end‑to‑end in‑store process changes with documented safe & legal compliance (e.g., signed‑off SOPs, audit pass rates, and incident‑free launches). * Track record of converting an Operations plan into measurable results across safety, service, cost and commercial KPIs (e.g., order on‑time %, units per labour hour, cost‑to‑serve, DSAT/defect rate). * Evidence of managing third‑party partners to SLA through structured governance (e.g., on‑time pickup %, cancellation rate per 100 orders, issue resolution within agreed timeframes). * Demonstrated optimisation of labour to demand, with clear task ownership and completion controls (e.g., planned vs. actual hours, productivity targets met across multiple sites). * Design and rollout of blended technical training (digital and in‑person) with measurable outcomes (e.g., >95% completion, competency checks passed, time‑to‑competence improvements). If you’re ready to shape a high‑impact, fast‑moving channel and make it simple for stores to deliver brilliant On Demand experiences, we’d love to hear from you.

Responsibilities

The manager will own key components of the On Demand Operating Model, leading a central team and setting/delivering the annual Operations Joint Business Plan focused on safety, service, cost, and commercial performance. Responsibilities include landing operational change in stores, aligning labor to demand, owning central systems, managing third-party partners to SLA, and driving technical training propositions.