Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers’ needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
The Digital Operations Process Analyst plays a critical role in supporting and optimizing the operational infrastructure of Nutrien’s Digital Retail organization. This position focuses on improving and maintaining processes related to onboarding/offboarding, asset and software lifecycle management, and vendor coordination. The ideal candidate will bring a blend of technical expertise, process improvement acumen, and strong interpersonal skills to ensure seamless operations in the digital retail organization.

Technical Support & Service Management

• Provide Tier I and Tier II support for Digital Retail NA team members.
• Troubleshoot MacBook hardware/software issues and peripherals.
• Monitor and respond to service requests via Jira Service Management.
• Collaborate with the End User Compute team to ensure secure and efficient MacBook configurations using JAMF and Apple Business Manager.

Digital Asset & Inventory Management

• Maintain accurate inventory of MacBooks and related equipment.
• Prepare and configure MacBooks for new hires or replacements.
• Diagnose and repair stored MacBooks to ensure readiness for deployment.
• Coordinate device refresh cycles and maintain a standard refresh schedule.

Onboarding & Offboarding

• Manage onboarding/offboarding workflows including ticket submissions, equipment setup, and data wipes.
• Automate and document onboarding/offboarding processes.
• Welcome and orient new hires virtually or in-person.
• Track and update inventory records to reflect equipment deployments and returns.

Vendor & SaaS Management

• Administer and manage vendor license acquisitions, renewals, and terminations.
• Review and process vendor invoices; identify discrepancies.
• Use SaaS management platforms and Azure Active Directory to manage application access and implement SSO.

Process Improvement & Reporting

• Identify and implement process improvements across digital operations.
• Develop documentation, training materials, and user guides.
• Generate reports and dashboards related to financial and vendor management using tools like Power BI.
• Collaborate with cross-functional teams (Finance, Legal, HR, IT Security) to support compliance and policy changes.