Digital Operations Quality Analyst at Rank Group

Moka VCA, East, Moka, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Process Audit, Operational Performance, Digital Operations, Analytical Skills, Attention to Detail, QA Frameworks, Reporting Tools, Communication Skills, Stakeholder Management, Microsoft Excel, Microsoft Office Suite, Ethical Standards, Professionalism, Collaboration, Continuous Improvement

Industry

Gambling Facilities and Casinos

Description

Company Description Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives Job Description Main Accountabilities & Responsibilities: Quality Assurance Execution Conduct QA checks on operational deliveries across multiple processes and backend systems. Validate accuracy, completeness, and compliance with internal procedures and delivery guidelines. Ensure that no work containing mistakes is released to stakeholders or live environments. Operational Understanding Maintain in-depth knowledge of operational workflows, product journeys, and backend functionalities. Stay current with all process updates, system enhancements, and new product releases to ensure comprehensive QA coverage. Enhancement of Ways of Working Identify and document efficient methods or best practices observed during QA activities. Share these insights with the QA Lead and Managers for assessment and potential rollout to the wider team. Support continuous improvement by contributing to process refinement and standardisation efforts. Error Tracking & Reporting Log identified issues and maintained detailed QA records in the tracker. Provide clear, structured feedback to Executives and Team Leads on findings. Assist in preparing summary reports that highlight trends, recurring issues, and opportunities for improvement. Collaboration & Communication Work closely with Managers and Team Leads to foster a learning culture where QA findings drive growth and improvement. Participate in calibration sessions to ensure alignment in QA methodology and expectations. Escalate recurring or critical issues objectively and promptly. KPI Alignment Deliver against defined QA KPIs, including: Number of tasks QAed Deliveries without escalations or post-release concerns QA turnaround time in line with task complexity levels Professional Conduct Maintain neutrality and fairness in all QA activities — personal relationships should not influence evaluations. Embody the QA team’s principle that quality is non-negotiable, while maintaining a supportive and collaborative approach with peers. Behavior & Company Culture Adhere strictly to the company Employee Handbook and all relevant policies and procedures. Demonstrate professional behavior in all interactions, maintaining respect and courtesy toward colleagues, stakeholders, and team members. Exhibit discipline and reliability, including minimal absences, punctuality, and consistent accountability for assigned tasks. Embrace and actively support the company culture, contributing positively to the team environment and fostering a collaborative and inclusive workplace. Maintain integrity, ethical standards, and neutrality in all work activities, particularly when assessing or reviewing work of peers. Support a culture of continuous learning, openness to feedback, and knowledge sharing across the team. Qualifications What’s needed for success – Experience & Qualifications: Proven experience in Quality Assurance, Process Audit, or Operational Performance roles. Strong understanding of digital operations, task execution processes, and backend systems. Excellent analytical skills and high attention to detail. Experience in building QA frameworks, tools, and reporting dashboards. Strong communication and stakeholder management skills. High ethical standards and objectivity in evaluation. Strong discipline, professionalism and respect. Proficiency in Microsoft Excel, reporting tools, and Microsoft Office Suite. What will you get in return? Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself. Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. Additional Information LI-Onsite You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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Responsibilities

The Digital Operations Quality Analyst is responsible for conducting quality assurance checks on operational deliveries and ensuring compliance with internal procedures. They will also log issues, provide feedback, and contribute to process improvements.