Position: Digital Operations Specialist, GS 07/09/11/12
Working Hours: Hours may vary based on the needs of the Division.

KEY REQUIREMENTS

• Must be a U.S. citizen.
• Must be able to obtain an SCI clearance.
• Must have (or be able to obtain) a valid driver’s license.
• Some travel may be required.
• Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually.
• Required Training: Selectees must successfully complete a 10 week mandatory Digital Operations Specialist Training at Redstone Arsenal in Huntsville, AL within the first year of employment.

QUALIFICATIONS AND EVALUATIONS

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.
Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.
Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Analytic Thinking
• Communication
• Data Analysis
• Interpersonal Ability
• Problem Solving/Judgment
• Technology Application

SPECIALIZED EXPERIENCE (SE):

GS 07: Applicant must possess at least one (1) year of SE equivalent to the GS 05 grade level. SE is defined as follows:

• Applied established policies and procedures involving the collection and preparation of technical data and/or digital evidence.
• Provided routine guidance to internal colleagues on performing analysis and review of technical data and/or digital evidence.
• Communicated orally, in writing, and through reports, briefings, and other methods of information exchange on matters involving technical data and/or digital evidence.
• Utilized computer related hardware and software to collect, examine, and preserve technical data while adhering to all legal authorities, policies, and guidelines.

GS 09: Applicant must possess at least one (1) year of SE equivalent to the GS 07 grade level. SE is defined as follows:

• Planned and completed assignments involving digital evidence and/or technical data while adhering to established instructions, policies, practices, and procedures.
• Established and maintained working relationships with internal and external stakeholders to exchange information, provide recommendations and analytical support on matters related to technical data and/or digital evidence.
• Communicated orally, in writing, and through reports, briefings, formal/informal training sessions, and other methods of information exchange on matters involving technical data and/or digital evidence.
• Utilized computer related hardware and software to collect, examine, preserve, and duplicate technical data and/or digital evidence while adhering to all legal authorities, policies, and guidelines.
• Troubleshot errors and identified problems retrieving technical data and/or digital evidence.

GS 11: Applicant must possess at least one (1) year of SE equivalent to the GS 09 grade level. SE is defined as follows:

• Planned, interpreted, and refined the methods and technologies used to retrieve technical data and/or digital evidence to support digital operations.
• Established and maintained working relationships with internal and external stakeholders to exchange information, provide guidance, and recommend new procedures and techniques to better support digital operations.
• Communicated orally, in writing, and through reports, briefings, formal/informal training sessions, and other methods of information exchange on matters involving technical data and/or digital evidence.
• Utilized computer related hardware and software to identify, collect, examine, preserve, and duplicate technical data and/or digital evidence while adhering to all legal authorities, policies, and guidelines.
• Troubleshot errors and problems retrieving technical data and/or digital evidence ensuring proper policies and procedures are followed to prevent data loss and equipment damage.
• Provided onsite technical guidance as a Subject Matter Expert.

GS 12: Applicant must possess at least one (1) year of SE equivalent to the GS 11 grade level. SE is defined as follows:

• Initiated, established and maintained working relationships with internal and external stakeholders to enhance information sharing and collaboration.
• Communicated orally, in writing, and through reports, briefings, formal training sessions, and other methods of information exchange on matters involving technical data and/or digital evidence.
• Utilized a variety of digital services and digital data storage systems to include equipment, processes, operating systems, software, programs, storage devices, and other digital operations products to extract technical data from complex digital devices.
• Identified, troubleshot, and corrected complex errors and problems retrieving technical data and/or digital evidence ensuring proper policies and procedures are followed to prevent data loss and equipment damage.
• Provided onsite technical guidance as a Subject Matter Expert.
• Established and maintained effective internal quality controls over search and retrieval methods to safeguard the collection of technical data and/or digital evidence and comply with appropriate laws and regulations.

EDUCATION

All degrees must be from an accredited college or university. Education may be substituted for SE as follows:
GS 07: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
GS 09: Applicant must have a master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.
GS 11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.
GS 12: Education may not be substituted for SE at this grade level.
Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

MAJOR DUTIES

• Plans and completes assignments while adhering to established instructions, policies, practices, and procedures.
• Establishes and maintains working relationships with internal and external stakeholders to exchange information, provide recommendations, and provide analytical support.
• Communicates with others to provide training while preparing and presenting reports and briefings.
• Utilizes computer related hardware and software to collect, examine, preserve, and duplicate digital evidence while adhering to all legal authorities, policies, and guidelines.
• Provide onsite technical guidance as a Subject Matter Expert by troubleshooting errors and problems in order to retrieve data/digital evidence, ensuring proper policies and procedures are followed, and preventing data loss and equipment damage.