Digital Operations Specialist at Sonepar

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

75000.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Business, eCommerce, Technology, Customer Service, Problem Resolution, Data Management, Time Management, Organizational Skills, Communication Skills, Planning Skills, ERP Platforms, Integration, Profile Creation, Web Maintenance, Team Collaboration, Detail Oriented

Industry

Wholesale

Description

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential. Digital Operations Specialist Serve as lead on digital and eCommerce operations. Develop, maintain, and implement strategies and operational efficiencies to help drive adoption of QED's digital business and eCommerce solutions. Create and manage system-to-system eCommerce profiles and mapping, engage Sonepar USA integration partners for customer eProcurement setup, collaborate with internal teams to optimize product visibility and ensure web catalog accuracy, and manage new and existing digital customer accounts. (Considering caniddates in the Denver, CO & Mesa, AZ markets) What you'll do: Customer Development: Develop an understanding of customer business systems and how to integrate QED's digital solutions. Serving as a backup to Digital Business Development Managers, help customers use digital solutions to become more efficient in their day-to-day activities.  Profile Creation: Work with Inside Sales Representatives and Digital Business Development Managers to create system-to-system profiles, map products and orders accurately, and sustain usage of the tools. Recommend internal process enhancements and efficiencies. eProcurement Integrations: Work closely with the Sonepar USA Integration team and customers to ensure EDI and Punchout integrations are implemented cleanly. Collaborate internally with Operations and Eclipse ERP support to ensure automatic notifications are configured and delivered correctly. Digital Development: Resolve digital product or service problems by clarifying the customer's or branch team’s issue; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and follow up to ensure resolution.  Web Maintenance: Serve as lead for customer and product clean up. Schedule and manage regular calls with Purchasing, Credit, Eclipse ERP support, and Pricing departments to ensure data is being effectively managed.    Ensure an efficient account creation process from start to finish, including new account requests, setup, and authorizations using Web Admin tools, the Eclipse ERP, the Conexiom platform, and/or third-party EDI portals. What you'll bring: Bachelor’s Degree (B.A. or B.S.) in business, marketing, or technology-related field 3-5 years of digital business, eCommerce, technology, and/or marketing experience, OR Equivalent combination of education and experience specifically related to the position (ERP platform, business-to business environment, eCommerce, electrical distribution, etc.) Must be a self-starter with the ability to work independently and with little supervision.  Must demonstrate good time management skills.  Must possess strong planning, organizational and execution skills.  Must have the ability to set goals and meet deadlines.  Must possess excellent customer service skills.  Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner.  Must possess a proactive and positive team approach to problem resolution.  Must have the ability to establish strong working relationships with co-workers and management.  Superior verbal and written communication skills  Extremely detail oriented and organized  Excellent PowerPoint and/or Keynote Design Capabilities. Must be able to work on many projects simultaneously and deliver projects on schedule.  Comfort Speaking in Front of Executive-Level Leaders  Compensation: $65,000-$75,000- annually Our Competitive Benefits? 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path. Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. #LI-CR1 Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Responsibilities

The Digital Operations Specialist will lead digital and eCommerce operations, developing strategies to drive adoption of QED's digital solutions. Responsibilities include managing eCommerce profiles, collaborating with internal teams, and ensuring web catalog accuracy.