Digital Platform Experience & Adoption Strategist at BANK JULIUS BAER CO LTD

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Empathy, Stakeholder Management, Communication Skills, Digital Product Experience, User Research Methods, Agile Methodologies, Presentation Skills, Collaboration, Feedback Management, Adoption Metrics, Structured Thinking, Cultural Sensitivity, Proactive Mindset, Technical Understanding, Solution-Oriented, Curiosity

Industry

Banking

Description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are expanding our Engagement & Adoption team in Asia, a growing mandate at the heart of how we shape and evolve our digital platforms. Our mission is to ensure that every solution we create is deeply aligned with user needs, from the first idea to post-rollout adoption and feedback management. As an Engagement & Adoption Strategist, you will play a key role in connecting technology, users, and business value. You’ll help design and drive experiences that truly work, ensuring that every tool and platform we deliver resonates with how our front teams operate and what our clients need. Our mandate is expanding beyond our internal tools, going forward, we will also support external platforms, ensuring a seamless and consistent user experience across the full ecosystem, globally. The Experience and Adoption Strategist has a reporting line to the Global head of Engagement & Adoption located in Zurich. YOUR CHALLENGE Bridge the gap between users and development teams: represent the voice of the user across the full lifecycle — from pre-testing and pilot engagement to post-rollout feedback management Manage communication and transparency: provide clear, consistent updates on changes, releases, and impacts to the front and stakeholders Lead user engagement activities across internal and external platforms: plan and conduct user sessions, collect structured feedback, and translate insights into actionable improvements Drive adoption and awareness: ensure new features and tools are understood, valued, and effectively used across regions and business units Track user insights and strategically communicate outcomes: gather user insights through relevant adoption metrics, and report back on learnings and impact to stakeholders bank wide Foster collaboration across geographies: build strong connections between teams to ensure alignment and shared ownership of user experience outcomes You Bring A strong sense of ownership and curiosity to understand why things are built, not just how Experience in digital product environments within banking and technology and AI is a great add on Excellent communication skills in English (German, French, Spanish and/or other languages is a plus) A collaborative mindset, with the ability to navigate between technical and non-technical teams Regulatory Responsibilities &/OR Risk Management Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations RANK APPLICABLE TO THE POSITION Associate Director YOUR PROFILE SKILLS REQUIREMENTS Personal and Social Strong user empathy with the ability to actively listen, observe, and translate needs into clear insights Confident and credible presence, able to represent digital initiatives and developments towards front teams and senior stakeholders Strong stakeholder management skills, engaging effectively with front, management, and technical experts Structured yet flexible thinking, comfortable operating in ambiguity and evolving environments High level of ownership, accountability, and reliability in driving initiatives end to end Cultural sensitivity and adaptability when working across regions, time zones, and diverse teams Resilient, proactive, and solution-oriented mindset with a strong sense of initiative Professional and Technic Strong presentation and storytelling skills to clearly communicate platform developments, changes, and value to diverse audiences Ability to confidently present and represent digital solutions, roadmaps, and adoption outcomes in meetings, workshops, and forums Solid understanding of digital platforms, product lifecycles, and adoption frameworks Experience with user research methods (interviews, pilots, workshops, surveys, feedback loops) Ability to translate qualitative and quantitative user insights into clear recommendations and actions Familiarity with agile ways of working and collaboration with product owners, developers, and designers Experience defining and tracking adoption metrics, usage patterns, and engagement indicators Comfort working with collaboration and documentation tools (e.g. Jira, Confluence, Miro, PowerPoint or similar) We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site. Is this not quite what you are looking for? Set up a job alert by creating a candidate account here. The international reference in wealth management Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo. Why join Julius Baer? At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes. For more information visit www.juliusbaer.com or contact us via the Contact Form. For recruiting agents, please see the additional information here.

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Responsibilities

The Engagement & Adoption Strategist will bridge the gap between users and development teams, managing user engagement activities and ensuring effective communication about changes and impacts. They will drive adoption and awareness of new features and tools across various regions and business units.