Digital Process and Performance Intern at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving, Communication, Stakeholder Engagement, Proactive Mindset, Willingness To Learn, AI Tools, Digital Transformation, Process Optimisation, Automation

Industry

Financial Services

Description

Please note, this internship is a 6-month fixed term opportunity 2-3 days pw only, which is separate to CommBank’s summer intern and graduate programs You are curious, driven and have a passion for using AI and automation tools to improve the experiences of our customers and our people We’re a customer obsessed team committed to delivering seamless digital banking experiences Together, we will ensure CommBank is the #1 Business Bank See yourself in our team Within Business Banking (BB), the Digital Banking Domain is responsible for managing and transforming digital platforms including CommBiz, CommBiz Mobile, NetBank, and the CommBank app. This role sits within the Process and Performance Improvement Centre of Excellence and is focused on using AI and automation tools to improve the experiences of our customers and our people. Do work that matters We’re looking for a curious, driven and collaborative university student to join our BB Digital Centre of Excellence team for a period of 6 months. You’ll work alongside a high-performing team to help shape and deliver initiatives that improve our Business Banking Digital platforms’ processes and performance. On any given week you will: Support the identification and delivery of AI and automation initiatives across the Digital Banking Domain in BB. Assist in mapping and improving operational processes and procedures. Contribute to performance reporting and insights generation. Collaborate with cross-functional teams to solve real customer and business problems Driving continuous improvements to the ways we serve our customers and people This internship is ideal for university students who: Have accepted a 2026 graduate offer and are looking to gain early experience. Are passionate about digital transformation, process optimisation and automation. Thrive in a fast-paced, purpose-driven environment. We are interested to hear from people who have: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement. A proactive mindset and willingness to learn. Extensive experience using AI tools Risk Mind-set – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/09/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Support the identification and delivery of AI and automation initiatives across the Digital Banking Domain. Assist in mapping and improving operational processes and procedures.