Date Posted: 02/07/2025
Req ID: 41599
Faculty/Division: UofT Mississauga
Department: UTM: Info. & Inst. Tech. Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00030700

ABOUT US:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum four years of diverse IT experience in a multi-client and multifaceted operational environment with exposure to product or platform ownership.
• Demonstrated experience in analyzing complex problems, defining user stories, and producing actionable plans and solutions.
• Demonstrated ability to lead product delivery cycles and iterative refinements to completion.
• Experience conveying complex technical ideas and advocating for client-centricity, including training sessions, client workshops, and meetings.
• Expert level knowledge of digital workplace tools (e.g., M365 suite, SCCM, endpoint devices).
• Ability to communicate effectively, bridging technical and business needs forproduct success.
• Demonstrated ability to learn rapidly and adapt to a dynamic environment through agile practices.
• Demonstrated experience in creating complex technical documentation
• Strong time management and organizational skills

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Probing for information from end-users to identify problems and establish needs
• Developing project schedules including milestones, critical path, timelines, deliverables and reporting
• Analyzing product gaps and gathering requirements
• Delivering presentations to promote programs, opportunities and/or initiatives
• Tracking program metrics to inform continuous service improvements
• Conducting needs assessments to determine end-user technical requirements
• Analyzingand recommending technologies that can be integrated/utilized to better serve unit objectives
• Training staff on new system features

TOBE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Communicator
• Entrepreneurial
• Multi-tasker
• Organized
• Proactive
• Self-directed
  Closing Date: 02/19/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time