OFFICE IS HOTELING SPACE AT 150 E 42ND STREET, NEW YORK, NY, 10017

We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1, you will play a critical role in designing digital experiences for patients, providers, and staff. You will have significant responsibilities and impact. This is a full-stack design role, but please note that we use vendor software, rather than custom development. This role focuses more on UX research, strategy, and service design across technology and operations workflows, and less on application UX/UI design.

Responsibilities

• Discover User Opportunities
• Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
• Conduct user research with patients, staff, providers, and other stakeholders
• Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
• Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
• Execute Service Design
• Develop and validate personas, journey maps, and touchpoints
• Develop service blueprints to understand operations, clinical, and technical systems
• Design ideal and holistic persona experiences across a complex ecosystem
• Work across various digital products and domains, adapting to diverse project needs
• Review and Improve UX/UI Designs
• Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
• Advocate for human-centered design throughout the product development process
• Improve the accessibility of experiences for all users, adhering to best practices and guidelines
• Collaborate with stakeholders and improve how we work
• Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing teams
• Help improve our design processes, systems, and tooling

Qualifications

• Bachelors Degree required
• Four or more years of related experience
• Background in analytical and strategic roles
• Technical, design, and data fluency preferred
• Healthcare knowledge is preferred but not required
• 2 years of direct experience in digital product design or related field strongly preferred

• Discover User Opportunities
• Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
• Conduct user research with patients, staff, providers, and other stakeholders
• Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
• Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
• Execute Service Design
• Develop and validate personas, journey maps, and touchpoints
• Develop service blueprints to understand operations, clinical, and technical systems
• Design ideal and holistic persona experiences across a complex ecosystem
• Work across various digital products and domains, adapting to diverse project needs
• Review and Improve UX/UI Designs
• Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
• Advocate for human-centered design throughout the product development process
• Improve the accessibility of experiences for all users, adhering to best practices and guidelines
• Collaborate with stakeholders and improve how we work
• Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing teams
• Help improve our design processes, systems, and toolin