About Us

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About the Team

Our Digital team is central to how customers join, manage and grow their energy relationship with EnergyAustralia. We're accountable for delivering customer outcomes across digital journeys, building products that earn trust, drive measurable business performance and support the energy transition.

About the Role

We're looking for a Digital Product Leader (BAU) to own the value and performance of EnergyAustralia's live digital product portfolio — the platforms, journeys and experiences customers use today. You'll hold the current-state roadmap and the authority on BAU prioritisation and trade-offs and lead the shift to product-led ways of working so the team unlocks value from the existing stack while Customer Transformation (CTX) builds what comes next.

Key responsibilities (please review the position description for a full overview):

• Shape and own the BAU product roadmap, translating Digital strategy into prioritised initiatives, OKRs and features, and prioritising the friction points with the biggest impact on conversion and cost-to-serve.
• Hold the product function accountable for outcome-based delivery against the Digital scorecard (sales conversion, channel shift, retention, NPS), partnering with Digital Performance to build measurement and experimentation into every decision.
• Act as the authority on BAU prioritisation, resolving competing demands and leading the shift to product-led ways of working, with clear visibility on where capacity and investment are directed.
• Lead, coach and develop 3 Digital Product Owners and UX Leads, building the bench and embedding product craft across discovery, delivery and measurement.
• Partner closely with the CTX Digital Product Leader through a joint roadmap forum so nothing built in BAU needs reworking for migration.
• Engage senior leadership to align priorities and represent BAU digital product in enterprise forums and CLT reporting.

About You

You're an experienced product leader with the judgement and authority to own a live digital product portfolio in a regulated industry. We'd love to see:

• Significant digital product management experience, including significant time leading multiple product teams and shaping product portfolios in digital-led businesses.
• A track record of delivering customer outcomes through digital channels: sales growth, channel shift, retention, conversion and NPS at scale.
• Deep product craft across discovery and delivery, including outcome-based goal-setting, experimentation and the four product risks.
• Experience improving and extracting value from an existing platform while a parallel transformation program is underway, with the judgement to sequence trade-offs without stalling delivery.
• Demonstrated ability to build and develop product teams by coaching UX Leads and Product Owners.
• Strong commercial acumen, connecting product investment to measurable business performance.
• Exceptional stakeholder management skills, including experience with senior executives, technology leaders and cross-functional partners.
• Energy industry, regulated consumer market, or subscription-based digital business experience is desirable.