Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Digital Product Manager Lead within PNC’s Digital organization, you will be based in within PNC’s footprint.
This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
As a Lead UX Researcher on the Insights & Optimization team you will be primarily responsible for designing and conducting end to end qualitative and quantitative UX research to deliver impactful insights and a deep understanding of our customers to guide product design work. Ultimately, helping our collective team deliver best-in-class experiences. You will be an unrelenting advocate for the audience, applying an outside-in lens to all aspects of digital experience while synthesizing insights into compelling user centered narratives.

QUALIFICATIONS:

• 5+ years of UX research experience in a corporate environment or consulting capacity, B2B experience preferred
• Preferably, 2-3 years conducting research and testing in a regulated industry such as Finance, Healthcare, Insurance, etc.
• A great understanding of UX research modalities and methods with the ability to scope, plan, and conduct research projects end-to-end suggesting appropriate methods and advocating for appropriate sample size for each method
• Full-life cycle research experience ranging from ethnography to statistically based user testing, with little to no oversight
• Experience with testing platforms (UserTesting, UserZoom, Userlytics, Maze, etc.)
• Proven experience managing multiple projects at the same time
• Being able to navigate ambiguity

IDEAL CANDIDATES WOULD HAVE:

• Great active listening skills
• Strong story telling skills
• A proven track record of cross-functional collaboration with several partners
• Being open to feedback
• UX research portfolio to share and review
  Job Description
  Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
  Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
  Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.
  Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
  Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.
  PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
  Qualifications
  Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
  Preferred Skills Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing
  Competencies Business Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions Development
  Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  Education Bachelors
  Certifications No Required Certification(s)
  Licenses No Required License(s)
  Benefits
  PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
  In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
  To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .
  Disability Accommodations Statement
  If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
  At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
  Equal Employment Opportunity (EEO)
  PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
  This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
  California Residents
  Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices

• Identifying and defining key research questions and objectives in partnership with product and design teams to address user research needs
• Designing, facilitating, and executing multi-method research an testing initiatives, including interviews, remote and in-person usability testing, surveys, click and tree testing, Kano studies, and benchmarking to improve the digital experiences
• Translating research findings into actionable business insights and presenting results with recommendations to key stakeholders
• Staying current on best practice research techniques, and looking for opportunities to incorporate those into the work of the research team