ull job description

Product Manager - Loyalty - Retail Sector

My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function. You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints.

In order to separate yourself from a generic product manager our client ids looking for a candidate who has:

1. Experience working in CRM, loyalty, CDP, MarTech or customer data environments - specific platform knowledge in Braze, mParticle and Talon One is an advantage
2. Exposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation.
3. Experience in retail, fashion, membership, subscription or ecommerce businesses.

Essential Skills

• Demonstrable experience in digital or eCommerce product management
• Exposure to customer, CRM, loyalty, data, platform or systems-led product areas
• Experience defining and delivering product requirements for both front and backend services, platform capabilities, systems integrations or operationally complex product features.
• Strong ability to work with engineering teams on technically complex problems, translating between business context and technical implementation.
• Strong understanding of product discovery and delivery in an agile environment, including backlog management, sprint planning, and prioritisation.
• Confident working with APIs, system dependencies, data flows, third-party platforms and integration-based product challenges (eg: Shopify).
• Analytical mindset with the ability to use data, customer insight, and operational context to inform product decisions.
• Experience managing multiple product development tracks in a fast-paced environment without losing attention to detail.
• Strong stakeholder management skills, with the confidence to collaborate, challenge constructively and influence decisions across product, technology and business teams.

Preferred Skills

• Experience working in CRM, loyalty, CDP, MarTech or customer data environments - specific platform knowledge in Braze, mParticle and Talon One is an advantage
• Exposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation.
• Experience in retail, fashion, membership, subscription or ecommerce businesses.
• Familiarity with experimentation, event tracking and measurement frameworks across digital products.
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