Digital Product Manager at Solas IT Recruitment

Dublin, Dublin County, Ireland -

Full Time

Start Date

Immediate

Expiry Date

08 Dec, 26

Salary

0.0

Posted On

09 Sep, 26

Experience

9 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

Key ResponsibilitiesOwn and deliver the product strategy, vision and roadmap for digital servicing and client engagement products
Prioritise initiatives based on client needs, business value, commercial impact and technical feasibility
Drive increased adoption of digital servicing and self-service capabilities
Manage products through the full lifecycle, from strategy and discovery through delivery, launch and ongoing optimisation
Lead the delivery of digital client engagement, messaging, search and support capabilities
Identify opportunities to use AI and LLM technologies to improve client self-service and reduce service queries
Develop and coordinate go-to-market plans for new products, features and enhancements
Support product launches and adoption initiatives across multiple international regions
Work closely with Technology, UX/Design, Operations, Service, Marketing and business stakeholders
Use product analytics and client feedback to inform priorities and future enhancements
Define and monitor KPIs including digital adoption, feature usage, client satisfaction and query reduction
Manage product priorities, budgets, resources and dependencies
Communicate product strategy, progress and performance to senior stakeholders
Lead, support and provide direction to a team of Product Owners
Maintain overall accountability for the performance and successful delivery of the product portfolio

Experience RequiredStrong experience as a Digital Product Manager, Senior Product Owner or Product Lead
Experience owning and delivering client-facing digital products
Strong product strategy, roadmap and prioritisation experience
Experience taking products and features from concept through delivery, launch and ongoing management
Strong understanding of digital adoption, customer engagement and self-service
Experience working closely with Technology, Design, Operations and business teams
Strong stakeholder management experience within a large, complex organisation
Experience using data, customer feedback and KPIs to make product decisions
Experience supporting product launches and go-to-market activity
Previous experience leading or providing direction to Product Owners
Financial services or another highly regulated industry background would be advantageous
Experience working across international markets would be beneficial
Exposure to AI/LLM, digital search, chat, messaging or customer-service technologies would be advantageous

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Responsibilities