POSITION OVERVIEW

Lead both technical architecture and product strategy for a humanitarian feedback platform that connects crisis-affected populations with aid organisations through multiple channels (web, voice/SIP IVR, WhatsApp). This dual tech lead/ head of product role requires hands-on technical leadership combined with strategic product management in the humanitarian technology space.

REQUIRED EXPERIENCE

• Evidenced experience of positively leading a development team, managing workflows and communicating clear with the product owner
• 5+ years combining software engineering and product management roles
• Proven experience with TypeScript/JavaScript, and modern web frameworks
• Infrastructure as Code experience (AWS CDK, Terraform, or similar)
• API integration and third-party service management
• Voice/telephony systems and SIP protocol knowledge
• Multi-channel platform development (web, mobile, voice)
• Vendor and consultant management in technical contexts

TECHNICAL REQUIREMENTS

• Full-stack development capability across the specified tech stack
• Cloud infrastructure management (AWS)
• Integration experience with communication platforms (Twilio, WhatsApp Business API)
• Understanding of mobile network operator integration
• Database design and management
• Security best practices implementation

CONTEXT-SPECIFIC SKILLS

• Experience building technology for low-resource environments
• Understanding of humanitarian/development sector constraints
• Cultural sensitivity for international deployments
• Experience with platforms requiring high availability and data sensitivity
• Ability to work with non-technical stakeholders in crisis contexts

TALK TO LOOP’S ABILITY TO HELP THOSE IN NEED RELIES ON OUR STAFF’S PROFESSIONAL AND ETHICAL CONDUCT. DURING RECRUITMENT, WE WILL ASK IF YOU HAVE EVER BEEN ACCUSED, INVESTIGATED, OR DISCIPLINED FOR MISCONDUCT. WE UNDERSTAND THAT ALLEGATIONS CAN BE FALSE, INVESTIGATIONS MAY FIND NO WRONGDOING, AND SOME ISSUES MAY BE MINOR. HOWEVER, PLEASE BE TRANSPARENT ABOUT ANY SUCH MATTERS. PRE-EMPLOYMENT CHECKS WILL BE REQUIRED FOR THE ROLE. LOOP IS A MEMBER OF THE MISCONDUCT DISCLOSURE SCHEME AND WILL REQUEST REFERENCES FROM FORMER EMPLOYERS.

Soort dienstverband: Fulltime
Salaris: €60.000,00 per jaar
Werklocatie: Thuiswerke