Digital Product Operations Coordinator at Tyndale House Publishers

Carol Stream, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

65000.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Coordination, Customer Support, Analytical Skills, Communication Skills, Detail-Oriented, Project Management, Digital Products, Agile Methodologies, Content Management, Localization, User Engagement, Data Analysis, Process Development, Quality Assurance, Customer Advocacy, Technical Coordination, SaaS Platforms

Industry

Book and Periodical Publishing

Description

Description For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand. Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform, we’re seeking a Digital Product Operations Coordinator to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. You’ll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals. What You'll Do Customer Experience & Support Build customer support processes, documentation, and tools from the ground up Analyze customer feedback for product insights and improvement opportunities Coordinate with engineering on Zendesk integration for ticketing and knowledge management Manage filament@tyndale.com and serve as primary digital product customer advocate Interface with Tyndale’s customer service team to handle digital product escalations Product Operations & Quality Review and approve app updates against development tickets for functionality and design compliance Monitor product analytics to track app health, user engagement, and growth metrics Manage sprint planning, tracking, and execution coordination with offshore engineering team Attend daily stand-ups and weekly sprint planning/review meetings Ensure quality standards across all digital product releases Content & Partnership Coordination Manage content pipelines for Filament including reading plans, video content, and interactive visuals Coordinate localization efforts with international partners (internal and external) Oversee edition management for new print Bible integrations Maintain content calendars and coordination with marketing & app releases Coordinate with external product partners for content delivery and support Process & System Development Build operational documentation for customer-facing features and internal processes Optimize Filament CMS workflows and user experience improvements Manage email lists, surveys, and user engagement tools Identify and implement analytics tools and reporting frameworks Create scalable operational systems to support rapid growth Skills and Qualifications Needed Required Qualifications Proven skill in operational coordination and execution across technical, content, or customer-facing domains Active user of AI for increased productivity, skill enhancement, and experimental learning Strong analytical skills with experience using data to drive decisions Excellent written and verbal communication skills Detail-oriented with ability to manage multiple projects simultaneously Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as God’s Word, and agreement with our Statement of Faith Preferred Qualifications Bachelor’s degree or equivalent experience Experience with digital products, mobile apps, or SaaS platforms Familiarity with project management tools and agile methodologies Customer support or customer success experience Experience coordinating with technical teams or vendors After an initial training period, this role is open to a hybrid work schedule, which means you'll be given the flexibility to split time between working from home and in the office. We want to hear more about you and what makes you a great fit for this particular role at Tyndale, so we highly recommend including a personally written cover letter that shows us the things that a resume and keyword generator cannot. Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission. The hiring range for this position is $50,000 to $65,000 annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits can be found here: https://www.tyndale.com/careers/.

Responsibilities

The Digital Product Operations Coordinator will manage day-to-day operations of digital products and ensure operational excellence while supporting the Digital Product Director. Responsibilities include building customer support processes, monitoring product analytics, and coordinating content pipelines.