ESSENTIAL SKILLS

• Proven experience as a Product Owner or Product Manager, preferably with AI or data-driven products
• Deep understanding of Gen AI, LLMs, and prompt engineering fundamentals
• Experience writing AI-specific user stories, managing AI experiments, and tracking prompt/system performance
• Strong collaboration with engineering and data teams – understanding of APIs, cloud platforms (AWS, Azure), and ML workflows
• Familiarity with tools like Miro, Azure DevOps, Aha!, and Gen AI prototyping platforms

REIMAGINE THE ROLE OF AI IN HUMAN TRAVEL

At Travel Counsellors, we’re not just adopting AI - we’re building a future where it enhances every human interaction. With 30+ years of history and 2,200+ independent travel entrepreneurs worldwide, we’ve always believed in the power of personal service. Now, we’re using AI to scale care, creativity, and connection like never before.
Our next-generation travel platform is being transformed by intelligent features, with TC Co-Pilot at the heart of it. As AI Product Owner, you’ll lead the charge in embedding smart systems across our business, from hyper-personalised experiences to operational excellence.

If you’re excited by the idea of combining cutting-edge AI with the depth of human empathy, this is your moment.

• Please note - this is a 12-month fixed-term contract

WHAT YOU’LL BE DOING

• Lead TC Co-Pilot Development: Own the roadmap of our smart assistant, enhancing its ability to deliver personalised travel recommendations powered by LLMs, customer data, and trend insights.
• Drive Enterprise AI Adoption: Identify high-impact use cases across the business, integrating AI into customer journeys, operations, and internal tools.
• Define the AI Product Strategy: Align every initiative with our mission to create unforgettable experiences powered by smart, human-first technology. Continuously explore new AI technologies, platforms, and trends – and bring them into the product where they drive value.
• Champion AI Change: Help teams across the business embrace AI. You’ll run demos, drive education, and lead the shift to a tech-enabled mindset.
• Translate Ideas into Action: Write AI-first user stories, prioritise experiments, and drive delivery of intelligent features with real impact.
• Measure What Matters: Establish KPIs for product performance, prompt effectiveness, and AI tool adoption. Iterate based on data and feedback.
• Collaborate Across Disciplines: Work with engineers, data scientists, designers, and business stakeholders to build scalable, ethical, and delightful AI solutions.