Digital Product Owner at People First Bank

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product ownership, Agile methodologies, Stakeholder management, Banking operations, Digital strategy, Product roadmap, Customer experience, Financial services, Change management, Regulatory compliance, Vendor management, Process optimization, Data analysis, Leadership, Communication, Digital technology

Industry

Financial Services

Description

We have an exciting opportunity for a Digital Product owner to join our bank’s Customer Platform team in a full-time permanent role. About the role As the Digital Product Owner for the Activation and Engagement squad you will be at the forefront of working with vendors and stakeholders to identify and deliver the experiences that will engage and delight our customers. As the Digital Product Owner for the Activation and Engagement squad you will be at the forefront of working with vendors and stakeholders to identify and deliver the experiences that will engage and delight our customers. * Have a highly developed understanding of how to drive customer adoption and engagement within banking/financial services in order to lead the squad to design the right solutions with simplicity and digital first approach. * Lead the squad and business SMEs via best in class iterative (agile) practices to deliver at high velocity and quality, with excellent stakeholder engagement and management. * Facilitation of the key business SMEs to make effective decisions, agree roadmap and allocate capabilities to set up squad for success. * Coordinate your backlog to identify opportunities to scale our business by simplifying, digitising and/or automation. * Forward-thinking, capable of connecting the People First Bank strategic objectives with our immediate business priorities. * Showcase the value, the progress and experiences being delivered. * Educate and visualise the value of product ownership at an enterprise level, especially with systems or processes in the middle or back office. * Deliver simple, clear concise communication materials, Roadmaps, Executive Packs, Training * Navigate complex and national dispersed stakeholders and workforce. Key Responsibilities Vision & Strategic Alignment: * Define and communicate the product vision * Ensure alignment with the bank’s strategic objectives, i.e. digital, regulatory compliance; customer experience, operations and simplification * Act as a key link between business stakeholders (Risk; Operations; Compliance; Finance Customer Experience, legal) and other dependant programs as required. Product Leadership: * Work with the cross-functional team, providing mentorship and support to ensure the successful delivery of digital banking customer outcomes. * Foster a culture of innovation, collaboration, and continuous improvement within the squad and digital banking project. Strategy & Governance: * Work with stakeholders to define the digital vision, strategy and roadmap; aligning with business objectives and compliance mandates * Act as a link between business (risk, compliance, operations, data, customer experience and other noted domains) Business Operating Model: * Work collaboratively with stakeholders (including vendor partners) across the bank to ensure solutions are developed and deployed in a way aligned with the banks strategy, objectives and target state operating model. Product Backlog Ownership: * Own the squad backlog, i.e. data; reports; process optimisation; operations and customer experiences, understand dependencies * Maintain a min 3 to 6 month view of the backlog in line with agreed digital product roadmap Cross-Functional Coordination: * Work with the customer migration cross-functional team, including other program teams with dependencies, providing mentorship and support to ensure the successful delivery of the business outcomes. * Foster a culture of innovation, collaboration, and continuous improvement within the team. Coach, mentor and support the squad and relevant SME’s. Stakeholder Management: * Facilitate engagement with key stakeholders * Drive governance and decision-making cadence * Manage conflicting priorities between business functions About you You have a genuine passion for driving product success by collaborating with customers and stakeholders to define a clear vision, strategy, and roadmap, while consistently communicating progress. You focus on building realistic, outcome-driven plans that deliver measurable value and meet key performance indicators while prioritising effectively to balance new features, technical debt, and risk or compliance needs. Knowledge and Experience * Extensive experience in product ownership within the banking or financial services industry * Demonstrated leadership experience, with the ability to inspire and motivate teams to achieve goals and objectives. * Strong understanding of banking/finance industry, operations, digital technology, and emerging trends. * Demonstrated experience in working with stakeholders to design and implement product enhancements and develop a product backlog aligned with the vendor’s product release cycle. * Experience working in an agile development environment, with knowledge of agile methodologies and tools. * Knowledge of regulatory requirements and compliance standards applicable to the banking industry will be highly regarded. * Experience with change management and working in a matrix or complex environment. Who are we? It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged to form People First Bank – powered by Heritage and People's Choice. We are Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks. We exist to create a better future for our members and the communities in which they live. We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice. When you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.  Benefits of working for us  We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including: Extensive range of financial and lifestyle benefits, including (but not limited to): * Paid parental leave and special leave provisions * Flexibility and hybrid working arrangements * Employee banking benefits and discounted insurances * Career development opportunities, and ongoing training, coaching and support * A dedicated Employee Assistance Program for you and your family to access in times of need * Paid volunteering days and access to a diverse range of community and charitable initiatives If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then apply now. If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 28th April 2026. We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

Responsibilities

The Digital Product Owner will define and communicate the product vision while leading a cross-functional squad to deliver digital banking solutions. They are responsible for managing the product backlog, facilitating stakeholder engagement, and ensuring alignment with the bank's strategic objectives.