Digital Product Owner, Salesforce CRM Patient Engagement at Boston Scientific Corporation Malaysia

Arden Hills, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce.com, Agile Framework, Microsoft Excel, Problem-Solving, Cost-Benefit Analysis, Business Case Development, Salesforce Cloud Platforms, CRM Platforms, Call Center Operations, Financial Acumen, Process Improvements, Six Sigma, Healthcare Industry, Presentation Skills, Cross-Functional Collaboration, User Support

Industry

Medical Equipment Manufacturing

Description

Your responsibilities will include: Collaborate with cross-functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs Develop a clear strategy and capability roadmap in partnership with cross-functional teams Coordinate with divisional IT-business teams to ensure adequate support for Salesforce.com solutions Provide Tier 1 and Tier 2 user support in partnership with analyst teams Collaborate on application integrations that extend the Salesforce ecosystem Participate in global design discussions at both the project and program levels Bachelor's degree in Business Administration or a related field At least 2 years of experience in business, operations, or process improvement Minimum of 2 years of hands-on experience as a Salesforce.com Product Owner Minimum of 2 years of experience working within an Agile framework Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures Demonstrated problem-solving abilities in addressing operational challenges Proven track record in conducting cost-benefit analyses and developing business cases Willingness and ability to travel up to 10% of the time Master of Business Administration (MBA) Salesforce certifications (e.g., Administrator, Advanced Administrator, or related) Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud Experience working in IT or sales-focused business environments Familiarity with customer relationship management (CRM) platforms and call center operations Strong financial acumen, including experience in budget analysis and defining business value Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus Knowledge of or experience in the medical device or healthcare industry Strong presentation skills with the ability to influence cross-functional teams and drive alignment

Responsibilities

Collaborate with cross-functional partners to identify challenges and develop Salesforce.com solutions. Provide user support and participate in global design discussions.