TECH FOR PEOPLE UNLOCKS THE FUTUREAt Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.DEVOTEAM CULTURE & VALUES:
True innovation is born from a powerful culture, fused with meaningful values.CULTURE:FAIR AND COURAGEOUS
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
Responsibilities
Define and implement IT quality management frameworks aligned with ITIL, COBIT, and ISO standards.
Develop and maintain digital quality strategies, policies, and KPIs.
Ensure compliance with ISO 9001 (Quality Management), ISO/IEC 27001 (Information Security), and ISO/IEC 20000 (IT Service Management).
Oversee conformance to internal controls and external audit requirements.
Evaluate ITIL processes (e.g., change, incident, problem management) from a quality assurance perspective.
Monitor and enforce adherence to digital project lifecycle quality checkpoints.
Track and report quality metrics for IT services, applications, and vendor performance.
Analyze performance data to identify trends, risks, and areas for improvement.
Lead and support IT process improvement initiatives using methodologies like Lean, Six Sigma, and Kaizen.
Facilitate root cause analyses and develop corrective and preventive action plans.
Conduct quality awareness sessions and training programs for IT staff.
Promote a culture of quality, accountability, and continuous improvement across IT functions.
Ensure vendors and project teams adhere to defined quality standards and practices.
Review IT deliverables and SLAs to ensure alignment with quality expectations.
Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).
Professional certifications in quality management and IT standards (e.g., ISO 9001, ITIL, COBIT, Six Sigma, CMMI).
8+ years of experience in IT quality management or similar roles.
Strong knowledge of IT governance, compliance frameworks, and service management practices.
Demonstrated experience in leading quality audits, process improvements, and vendor evaluations.
Excellent analytical, communication, and stakeholder management skills.
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