WORKING HOURS: MONDAY TO FRIDAY 9AM - 5.30PM

Are you a proactive and customer-oriented individual looking for an exciting opportunity to kickstart your career in sales? Join our vibrant team at Lyreco as a Digital Remote Account Manager and take charge of building strong business relationships while driving new business sales.
As an integral part of our team, you’ll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction.

Requirements for a Digital Remote Account Manager:

• Previous experience in a telephone-based environment.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Ability to work well with others as part of a team as well as independently.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Adaptable and empathetic communicator, able to assess customer needs effectively and gain peoples ‘buy in’.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Be humble, hungry and display emotional intelligence

• Effectively manage and develop a customer base in order to exceed set targets.
• Providing customers with bespoke solutions and supporting them to deliver the best customer experience.
• Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.
• Actively apply knowledge of Lyreco’s workplace solution propositions, including structure and service offerings and product promotions to add value to the customers experience.
• Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us whilst within our area of responsibility.
• Ensuring wherever possible we are capturing the customers complete spend of workplace solutions and workplace products, using all the reports, promotions, and information available to us to achieve that aim.
• To take and resolve any queries arising within agreed timescales.
• To liaise with the Inside Sales Team Leader on pertinent account issues.
• To be responsible for the accurate maintenance of the account record in CRM at all times.

Requirements for a Digital Remote Account Manager:

• Previous experience in a telephone-based environment.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Ability to work well with others as part of a team as well as independently.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Adaptable and empathetic communicator, able to assess customer needs effectively and gain peoples ‘buy in’.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Be humble, hungry and display emotional intelligence.