Digital Sales Operations Analyst at Visa

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Business Operations, Digital Sales Processes, CRM Systems, Contract Workflows, Cross-Functional Projects, Analytics, Communication, Problem-Solving, Client Success, Data Analysis, MS Excel, Tableau, Power BI, Compliance Frameworks, Risk Mitigation

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description We are seeking a highly organized and proactive Digital Sales Operations Analyst to support the operational backbone of our Digital Sales function in CEMEA. This role will serve as the central point of coordination across internal teams, ensuring seamless contract resolution, interdepartmental collaboration, and data integrity. The ideal candidate will also act as the liaison between Digital Sales and Client Success/Implementation teams, helping resolve customer service issues and ensuring a consistent client experience. Key Responsibilities: 1. Contract Processes & Compliance Partner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation. Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays Track and manage waiver requests and incentive exceptions in coordination with compliance teams 2. Interdepartmental Coordination Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams. Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness Support escalation management and ensure timely resolution of internal blockers. 3. Data Collection & Reporting Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools). Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting. Support the development of dashboards and insights for leadership reviews. 4. Client Services & Customer Issue Resolution Act as the primary point of contact for Client Success, Implementation on operational matters. Triage and resolve customer service issues in partnership with account executives and support teams. Monitor SLA adherence and escalate breaches as needed This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications •5+ years of experience in Sales Operations, Business Operations, or a related field. •Strong understanding of digital sales processes, CRM systems (e.g., Dynamics), and contract workflows. •Proven ability to manage cross-functional projects and drive accountability. •Strong Analytics skill set •Excellent communication and problem-solving skills. •Experience working with Client Success or customer-facing teams is a plus. Preferred Qualifications •Expert at MS Excel. Ability to conduct data analysis and provide meaningful insights •Familiarity with tools like Tableau , or Power BI. •Knowledge of compliance frameworks and risk mitigation practices. •Ability to thrive in a fast-paced, matrixed environment. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Responsibilities

The Digital Sales Operations Analyst will support the operational backbone of the Digital Sales function by coordinating across internal teams and ensuring seamless contract resolution. This role also involves data collection, reporting, and acting as a liaison between Digital Sales and Client Success teams to resolve customer service issues.