Digital Sales Representative at Autodesk

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Renewal Management, Negotiation, Communication, CRM Optimization, Data Analysis, Churn Analysis, Forecasting, Organizational Skills, Time Management, Customer Retention, Sales Expansion, Partner Engagement, Workflow Streamlining, Inside Sales, Account Management

Industry

Software Development

Description

Job Requisition ID # 26WD99056 Position Overview The Digital Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance. The representative proactively identifies customer needs, analyzes churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyze data, and streamline renewals processes. This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working. This role is Monday to Friday with an expectation of being in-office 4 days per week. Responsibilities Renewal Management Execute end to end renewal motions independently, streamlining workflows and reducing manual effort Territory Coverage Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential Close Renewals Defend the current customer base by accurately and independently executing renewals Sales Expansion Drive and close seat expansions at renewal using standard playbooks with minimal supervision Auto Renewal Management Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabled CRM Hygiene & Forecasting Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accounts Skills & Competencies Organizational & Time Management: Handles high volume renewal cycles efficiently and independently Customer First Mindset: Proactively identifies customer needs and improves retention outcomes Advanced Communication: Applies creative approaches to secure renewals with minimal guidance Advanced Negotiation: Uses creative techniques to reach renewal agreements CRM Optimization: Automates workflows, analyzes CRM data, and enhances operational efficiency Sales Team Collaboration Expansion Qualification: Partner with Account Representatives to initiate larger cross sell or expansion motions Partner Engagement: Provide light touch support for partner owned accounts with minimal guidance Insights & Reporting: Share churn indicators, renewal blockers, and upsell signals across teams Feedback Loop: Offer insights on packaging and product improvements based on customer patterns Minimum Qualification 2–4 years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments Demonstrated ability to independently execute high volume renewals Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows Proven communication and negotiation skills with the ability to influence customer decisions Ability to work autonomously, multitask, and prioritize across a large territory Preferred Qualifications Experience with subscription or recurring revenue business models Background in data driven churn analysis or customer retention strategies Familiarity with partner led sales motions or channel ecosystems Experience forecasting renewal revenue or using dashboards to track pipeline health Demonstrated ability to collaborate across sales, operations, and partner teams #LI-JT1 RS27 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Not quite ready to apply? Join our talent community to stay up to date on new job opportunities and the latest Autodesk news.

Responsibilities

The Digital Sales Representative manages high-volume renewal cycles independently, focusing on streamlining workflows, defending the customer base, and driving seat expansions using standard playbooks. They are also responsible for maintaining CRM hygiene, developing pipeline visibility, and providing insights on customer patterns.