Digital Sales & Service Representative at Sandvik

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Solutions, Sales Strategies, Customer Relationships, Market Analysis, Collaboration, CRM Tools, Prospecting, Business Development, Technical Sales, Value Delivery, Forecasting, Customer Engagement, Safety Culture, Pipeline Management, Problem Resolution, Continuous Learning

Industry

mining

Description

JOB PURPOSE The Digital Sales & Support Representative (DSSR) operates in a matrix organization and manages a complex digital portfolio, ensuring customers are introduced to the right solutions with a clear path for future expansion. The role requires independence, strong prospecting capability, and the ability to navigate multiple internal stakeholders while maintaining accurate visibility of opportunities through CRM and other digital tools. MAIN RESPONSIBILITIES Safety & Environment Promote a strong safety culture and ensure a safe and healthy working environment for all employees and stakeholders. Sales, Business Growth & Development Develop and execute sales strategies, win plans, and business models for digital and automation solutions. Build and manage a healthy sales pipeline for defined digital offerings. Identify target customers and develop structured engagement plans. Lead automation and digital solution sales initiatives. Qualify, screen, and categorize customer interactions and opportunities. Build and maintain strong, long-term customer relationships. Identify new business opportunities and propose solution enhancements. Analyze pricing structures and recommend pricing models. Collaborate with local and global sales teams and factory resources. Partner with Sales Areas on forecasting, marketing activities, and system accuracy. Contribute to business development planning and execution across the matrix organization. Maintain an up-to-date, fact-based understanding of market and competitor activity. Deliver results in line with defined targets. Provide technical and value-based sales expertise to maximize short- and long-term growth. Support product launches, customer forums, expos, and marketing initiatives. Ensure adherence to QAR, CAR, discount management, and business case approval processes. Support trials, rentals, and pilot programs, ensuring contracts, KPIs, and governance are followed. Contribute to demand planning activities. People & Collaboration Build trust quickly with customers and internal stakeholders. Establish strong working relationships across Sales Areas and backline teams. Operate effectively in a matrix organization with a strong sense of urgency and prioritization. Financial Accountability Develop and manage opportunity pipelines. Drive order intake and invoicing performance. Maintain high forecast accuracy. Customer Service Maintain strong understanding of customer needs, market trends, and industry challenges. Ensure high customer satisfaction through value delivery, performance, and reliability. Proactively manage feedback, issues, and resolution. Conduct regular customer visits and maintain direct relationships. Personal Effectiveness Demonstrate high motivation and self-direction. Commit to continuous learning and professional development. Maintain a broad, strategic perspective while driving practical execution across organizational boundaries. enefits Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement. How to apply For immediate consideration, please apply online at www.home.sandvik/career to the Digital Sales & Service Representative, Job ID #R0087350 . Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance

Responsibilities

The Digital Sales & Service Representative manages a complex digital portfolio, ensuring customers are introduced to the right solutions and maintaining visibility of opportunities. Responsibilities include developing sales strategies, building customer relationships, and collaborating with internal teams.