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Digital Sales Support at Luxehouze

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Channels, Complaint Handling, Administrative Support, Product Knowledge, Industry Trends, E-commerce Best Practices, Data Analysis, Chat Communication, Email Communication, CRM Tools, Organizational Skills, Attention To Detail, Empathy, Multitasking, Collaboration

Industry

Retail Luxury Goods and Jewelry

Description

Responsibilities: Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation. Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently. Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team. Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team. Requirements: Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls. Excellent written and verbal communication skills in both Indonesian and English. Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage. Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively. Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude. Willingness to work on a rotational shift schedule, including weekends and public holidays

Responsibilities

The role involves promptly responding to customer inquiries across digital channels, resolving complaints by identifying root causes, and providing necessary administrative support to the digital sales team. Additionally, the employee must develop deep product knowledge and analyze market trends from customer interactions to offer actionable recommendations.