Job Title: Digital Service Delivery Manager
Location: Home-based (UK based) with occasional social events in London.
Reports to: Head of Digital Operations
Company: goDonate

SKILLS & EXPERIENCE

We’re looking for someone who combines strong technical awareness with excellent communication and organisational skills:
· Solid technical experience in managing websites and digital applications, preferably with a background in coding
· Strong understanding of content management systems (CMS) and payment gateways
· Experience with support ticketing systems such as Zendesk
· Confident managing client relationships and acting as a trusted point of contact
· Ability to clearly explain technical issues to non-technical audiences
· Skilled at prioritising multiple competing requests and scheduling work across a development team
· Experience working cross-functionally in a fast-paced digital environment
· Experience in the charity or non-profit sector is a plus, but not essential

ABOUT THE ROLE

goDonate is a market-leading online donation platform, trusted by some of the UK’s biggest charities. We’re looking for a proactive, organised, and people-focused Digital Service Delivery Manager to join our growing team. This is an exciting opportunity to work at the heart of a purpose-driven product that helps charities thrive online.
You’ll be responsible for managing client relationships, coordinating technical support and development delivery, and ensuring high standards of service across the board.