Nov 7, 2023
Information & Communication Technology
Permanent
Melbourne, Victoria

Full-Time

• Leading national organization
• Melbourne CBD office-3 days/2 days remote
• Lead best in class IT helpdesk team & services

• Manage a team of service desk analysts, fostering a collaborative and efficient work environment.
• Define and lead the delivery of service desk operational processes
• Serve as the point of escalation for complex service desk requests, ensuring swift resolution.
• Provide senior leadership with detailed reports on ticket volumes, turnaround times, and key metrics.
• Effectively manage vendor relationships to optimize service delivery.