Digital Service Technician FTC at Veolia Environnement SA

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

45000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Remote Support, Augmented Reality, System Monitoring, Data Transmission, Customer Enablement, Technical Coordination, Reporting, Analysis, Proactive Service, Collaboration, Communication Skills, Client-Facing Experience, Problem Solving, Organization, Reliability, Customer Focus

Industry

Environmental Services

Description

Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description Digital Service Technician 📍 Home based 🕒 Full-Time, Monday to Friday (37 hours) | Fixed Term Contract until September 2027 💰 Salary up to £45,000 per annum 🎁 Benefits Package: 25 days annual leave plus bank holidays (and your birthday off!) Bonus Scheme Comprehensive Pension Scheme Private Medical Insurance Access to a Private GP and much more! Ready to make a real difference – not just in your career, but for the planet? As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Digital Service Technician to help us lead the charge. Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed? Do you thrive in a fast-paced, collaborative environment where innovation and service excellence go hand-in-hand? Join Veolia Group, a global leader in environmental services operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. This is an excellent opportunity to develop your technical expertise, gain exposure to cutting-edge digital technologies (including remote support and augmented reality tools), and make a meaningful contribution to smarter, more sustainable operations. What will I be doing? Remote Support Expertise: Use digital tools and technologies — including remote communication and augmented reality — to diagnose and help resolve customer issues alongside field service engineers or directly with clients. System Monitoring & Performance: Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation. Customer Enablement: Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction. Technical Coordination: Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur. Reporting & Analysis: Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team. Proactive Service: Take a proactive approach with customers — contacting them with solutions and recommendations rather than waiting for issues to escalate. Collaboration: Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement. What you will bring to the role: We value attitude and capability as much as formal qualifications. The ideal candidate is enthusiastic about technology, customer service, and continuous improvement. Qualifications Excellent communication skills (written and verbal) Previous client-facing experience Ability to work independently and as part of a team Administrative and reporting capability Strong communicator able to explain complex technical concepts clearly to non-technical users Customer-focused professional comfortable interacting directly with clients Problem solver who follows defined procedures while confidently selecting appropriate solutions Organised and reliable with capability of managing administrative tasks and producing clear reports Proactive mindset that anticipates issues and acts early to prevent downtime Additional Information Employee Benefits Package We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. Closing date of the Friday 27th March As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Contract type: Standard

Responsibilities

The technician will utilize digital tools, including augmented reality, to remotely diagnose and resolve customer issues alongside field engineers or directly with clients. Key duties involve continuously monitoring connected assets via the Hubgrade platform, ensuring data integrity, and providing customer enablement through portal demonstrations and training.