Digital Services Assistant

at  Beazley Management Limited

General:
Job description and person specification
Exciting opportunity to join Beazley’s Digital Service team. We are looking for a Digital Services Assistant who can read, write and fluently speak English and German.
Who We Are
Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work in an adult environment that’s big on collaboration, diversity of thought & personal accountability.
Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious L&D & Sustainability targets are testament to this.
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.
Job Title: Digital Service Assistant
Division: Beazley Digital
Reports To: As per Beazley’s organisation chart
Key Relationships: Digital Service team’s, Underwriters, Technology teams, other Beazley Group support functions, Brokers, Coverholders, and external clients and suppliers.
Job Summary: To work alongside our underwriting teams to provide an efficient and effective customer service to our brokers and clients via our digital platforms.

SKILLS AND ABILITIES

• Able to read, write and fluently speak both German and English
• Accurate and numerate
• Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
• Able to communicate effectively with others, both verbally and in writing
• Motivational skills, team worker as well as able to work on own initiative
• The ability to manage time, meet deadlines and prioritise

KNOWLEDGE AND EXPERIENCE

• Previous customer service experience
• Administrative experience advantageous
• Experience in accurate, high volume data entry advantageous

COMPETENCIES

• Achievement orientation
• Analytical thinking
• Information seeking
• Customer focus
• Team working
• Initiative
• Problem solving
• Detail orientated
• Time management
• Relationship building
• Communication skills