Key requirements General duties Provide advice and guidance to staff using a variety of communication methods, eg phone, email, Service Desk (Remedy) calls, Microsoft Teams and face to face Maintain accurate records / file management / scanning Deal with post Produce standard reports, eg team performance report Liaise with key stakeholders and staff from other services, eg Medical Staffing, PDEU, Medical Education etc to obtain and clarify information Travel across all Trust sites to support smartcard and training sessions Effectively use the following systems (subject to change) Care Identity Service (CIS) Spine User Directory (SUD) Card Management System (CMS) Remedy Helix (Call logging software) Electronic Staff Record (ESR) Oracle Learning Management (OLM) Digital Learning Solutions (DLS) Active Directory (AD) Create, review and update Digital Services pages on the Trust intranet Support all Digital Teams with the processing of recruitment onboarding forms. This includes business as usual recruitment as well as large cohorts, eg doctor rotations Provide administrative support at a variety of meetings. This includes scheduling, development of agendas, meeting notes and action logs Work flexibly across all sites and, on occasion, be willing to amend start and finish times to support service provision Be an active member of the Identity Services and Training Teams, contributing ideas and suggestions to improve service provision Report any potential risks and issues to the line manager Be prepared to support the work of other Digital teams as required commensurate with grad

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