Digital Services Coordinator at Municipal Credit Union

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Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Services, Project Management, Back Office Operations, Retail Banking, Customer Service, Online Banking, BSA, NACHA, Zelle Regulations, Research Skills, Problem-Solving Skills, Interpersonal Skills, Communication Skills, Time Management, Microsoft Office Suite, Attention To Detail

Industry

Financial Services

Description

About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Digital Services Coordinator is responsible for coordinating professional and administrative support to the Digital Services Leadership Team with responsibilities for daily, weekly, and monthly reporting and resource management for our relevant platforms, ie. Alkami, Alloy, Clutch, Plaid, Stripe and Zelle. Responsible for reviewing and updating any processes, procedures, and guidelines as needed. Operate within a high volume operational environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures. . Responsibilities: Specific duties include, but are not limited to, the following: · Ability to create dashboards and/or reports from data within our systems on a daily, weekly and monthly basis. · Create ad-hoc reporting as needed. · Review and analyze data to identify problem areas or member pain points.  · Assist with Digital Services escalations, monitor member complaints, report possible trends and · Recommend potential solutions as needed to management to enhance the overall member experience.  · Partner with leadership to develop and analyze reporting and data to monitor the overall department resources.  · Perform resource allocation decision-making to ensure incoming tasks and responsibilities are prioritized and delegated based on staffing expertise. · Aid in the oversight of staff individual goals, objectives, development plans, career pathing and provide on-going feedback to all team members regarding job performance and training needs. · Provide quality control and evaluation of staff performance. · Develop and monitor staff productivity reporting to assist in performance management. · Review and maintain department policies and procedures as needed to maintain compliance with all required rules and regulations. · Assist members with more complex and specialized inquiries to support inter-departmental needs. · Provide support to members and staff to ensure accurate and timely resolution of inquiries from all sources (e-mail, phone, service events, etc.). · Responsible for the coordination of staff training and development. · Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance.  · Perform other related duties as requested and special projects as assigned. Requirements: · 4 years Digital Services and Online Account opening experience · 1 year Project Management experience · Back office operations area experience preferred · Retail banking experience is a plus · Member or Customer Service experience is preferred · Familiarity of Online Banking, BSA, NACHA and Zelle regulations is preferred · Excellent research and problem-solving skills  · Excellent interpersonal, oral and written communication skills  · Ability to multi-task; good time management skills  · Highly proficient in Microsoft Office Suite  · Excellent member service skills  · Highly ethical  · Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail · Technologically proficient Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Responsibilities

The Digital Services Coordinator is responsible for coordinating professional and administrative support to the Digital Services Leadership Team, including reporting and resource management for various platforms. The role involves analyzing data to identify issues, assisting with escalations, and ensuring compliance with policies and procedures.