• Grow with an organisation dedicated to helping Australians improve their health
• Help optimise the digital services millions of Australians rely on
• Hybrid working (2 days) in our Haymarket office, near Central station

ABOUT US

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.
Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

ABOUT THE OPPORTUNITY

We’re seeking a Digital Services Operations Manager to ensure the smooth performance of our digital portfolio, including our website and mobile app. This is a hands-on, strategic role where you’ll collaborate across the organisation to keep our services reliable, effective, and continuously improving.

Key Responsibilities:

• Oversee digital operations: Manage the day-to-day functionality of the Healthdirect website, app, and tools, ensuring smooth performance and timely resolution of technical issues.
• Collaborate on content & information: Work with Content and Information Management teams to optimise digital assets for discoverability, quality, and consumer navigation.
• Track performance & insights: Monitor key metrics and consumer feedback, delivering reports and actionable insights to drive improvements and demonstrate value.
• Engage with stakeholders: Partner with service directors, product owners, and clinical leads to set meaningful KPIs and communicate outcomes across the business.
• Contribute to strategy: Identify opportunities for optimisation, provide operational input into roadmaps, and support the delivery of large-scale digital initiatives

• Oversee digital operations: Manage the day-to-day functionality of the Healthdirect website, app, and tools, ensuring smooth performance and timely resolution of technical issues.
• Collaborate on content & information: Work with Content and Information Management teams to optimise digital assets for discoverability, quality, and consumer navigation.
• Track performance & insights: Monitor key metrics and consumer feedback, delivering reports and actionable insights to drive improvements and demonstrate value.
• Engage with stakeholders: Partner with service directors, product owners, and clinical leads to set meaningful KPIs and communicate outcomes across the business.
• Contribute to strategy: Identify opportunities for optimisation, provide operational input into roadmaps, and support the delivery of large-scale digital initiative